Don’t be fooled

I rarely leave reviews, but I felt compelled to share my experience to save others from the frustration I went through.

Initially everybody helps because they want to sell you the product. After that the customer service was disorganized, unresponsive, and poorly trained. It took multiple calls and emails just to get a basic response, and even then, the answers were vague or incorrect.

We have been trying to upgrade our solar system through this company for the last six months, and the experience has been nothing short of frustrating.

From the beginning, the customer service has been disorganized, slow, and unhelpful. We’ve had to chase them repeatedly just to get basic responses — and even then, the answers were either inconsistent or completely incorrect. Multiple times, we were promised follow-up calls or emails that never came.

Even more concerning is the lack of knowledge their staff has about solar systems. Simple questions about panel efficiency, system sizing, or inverter compatibility were either met with vague responses or deflected entirely. It’s clear that the team is either undertrained or not equipped to handle anything beyond a basic script.

After six months of back and forth, delays, and miscommunication, we are no closer to getting the upgrade done — and we’ve lost confidence that this company can actually deliver.

If you’re looking for a reliable, knowledgeable solar provider that respects your time and understands their own products, we suggest looking elsewhere.