UC
Ursula C
1 reviews | Active since Jun 2011
13 Dec 2022, 16:31
Don't be fooled by how quickly they respond to your initial enquiry
Initially I was blown away at how quickly I received a call after an online request for information but following that there is ZERO response from any of the subsequent emails sent directly to the consultant that called me or the sales email on the website. If it's this hard just trying to get the information I would hate to think how dreadful their installation and after sales service is.
Helpful (0)
Replies (4)0
Replies (4)
GoSolr's replyOfficial
19 Dec 2022, 11:46Good morning Ursula,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that on 6 December 2022, the agreement was sent via email and we have not received it back with your completed signature. We can confirm that numerous attempts to make contact has been made to no avail.
If you would like to proceed with your application, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
GoSolr's reply19 Dec 2022, 11:46
Official
Good morning Ursula,
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that on 6 December 2022, the agreement was sent via email and we have not received it back with your completed signature. We can confirm that numerous attempts to make contact has been made to no avail.
If you would like to proceed with your application, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
UC
Ursula C's updateReviewer Update
19 Dec 2022, 14:01On the 6 December you send me the FLYER not a contract!
On 15 December Thabo contacted me saying that the technicians were supposed to be at my house on 12 December (I was available and no-one pitched), when someone tried to call me back on the afternoon of 12 December I could not hear anything as I had smashed my phone and tried to tell the person on the other end to please send me an email so I can respond - NOTHING further.
So I do not wish to proceed with an application without the site visit to look at the current setup, more over I do not wish to go ahead without reading the contract (not a flyer) WHICH HAS YET TO BE RECEIVED.
I believe you are closing over the holidays so perhaps once your staff are rested they can try and send me the correct information and set up a site visit,
On 15 December Thabo contacted me saying that the technicians were supposed to be at my house on 12 December (I was available and no-one pitched), when someone tried to call me back on the afternoon of 12 December I could not hear anything as I had smashed my phone and tried to tell the person on the other end to please send me an email so I can respond - NOTHING further.
So I do not wish to proceed with an application without the site visit to look at the current setup, more over I do not wish to go ahead without reading the contract (not a flyer) WHICH HAS YET TO BE RECEIVED.
I believe you are closing over the holidays so perhaps once your staff are rested they can try and send me the correct information and set up a site visit,
UC
Ursula C's update19 Dec 2022, 14:01
Reviewer Update
On the 6 December you send me the FLYER not a contract!
On 15 December Thabo contacted me saying that the technicians were supposed to be at my house on 12 December (I was available and no-one pitched), when someone tried to call me back on the afternoon of 12 December I could not hear anything as I had smashed my phone and tried to tell the person on the other end to please send me an email so I can respond - NOTHING further.
So I do not wish to proceed with an application without the site visit to look at the current setup, more over I do not wish to go ahead without reading the contract (not a flyer) WHICH HAS YET TO BE RECEIVED.
I believe you are closing over the holidays so perhaps once your staff are rested they can try and send me the correct information and set up a site visit,
On 15 December Thabo contacted me saying that the technicians were supposed to be at my house on 12 December (I was available and no-one pitched), when someone tried to call me back on the afternoon of 12 December I could not hear anything as I had smashed my phone and tried to tell the person on the other end to please send me an email so I can respond - NOTHING further.
So I do not wish to proceed with an application without the site visit to look at the current setup, more over I do not wish to go ahead without reading the contract (not a flyer) WHICH HAS YET TO BE RECEIVED.
I believe you are closing over the holidays so perhaps once your staff are rested they can try and send me the correct information and set up a site visit,
GoSolr's replyOfficial
20 Dec 2022, 18:52Good afternoon Ursula,
We have taken the matter seriously and the following has been concluded.
We can confirm that numerous attempts has been made to contact you to no avail. If you have alternate contact number please provide us with the details thereof.
If you would like to proceed with your application, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
GoSolr's reply20 Dec 2022, 18:52
Official
Good afternoon Ursula,
We have taken the matter seriously and the following has been concluded.
We can confirm that numerous attempts has been made to contact you to no avail. If you have alternate contact number please provide us with the details thereof.
If you would like to proceed with your application, please do not hesitate to contact us via ***.
Regards,
Gosolr Team Management
UC
Ursula C's updateReviewer Update
23 Dec 2022, 13:57Funny that because I met with one of your consultants who WAS able to get hold of me prior to your response, we have been through the process and your GUPTA-like contract (one-sided only in your favour).
UC
Ursula C's update23 Dec 2022, 13:57
Reviewer Update
Funny that because I met with one of your consultants who WAS able to get hold of me prior to your response, we have been through the process and your GUPTA-like contract (one-sided only in your favour).