Do Not Use!

I am at my wits’ end. I had a solar system installed in 2023 through GoSolr, using one of their third‑party installers. I am now in the process of selling my home.

When my personal electrician came to complete the electrical Certificate of Compliance, he immediately flagged the solar installation as dangerous and stated that it should never have been approved.

After repeated calls and emails to GoSolr, they eventually agreed to send an assessor (Nick) to inspect the system. That assessor confirmed that the third‑party installation was far from compliant.

More than a week has now passed since that assessment, and I have received no update whatsoever - no email, no phone call, not even a text message.

Calling the GoSolr call centre is pointless - the automated system claims my number has been logged for a callback. I have tried this in excess of 10 times and have never been contacted.

As a result, I am unable to proceed with the sale of my property.

The lack of urgency, accountability and communication is unacceptable. Where is the operations team on this? Based on my experience, I strongly advise others not to use GoSolr.