DO NOT SIGN UP!!

Item: GoSolr
Rating: 1
Author: sue C

Absolutely awful. I don't know what to do. This is my second property that i've used Go Solr for. Experiencing the exact same problem. System is undoubtably configured incorrectly. I'm on the R1740pm tariff and i'm feeding ESKOM R1000 every 8/9 days. So that's c.R6/7K a month. They break promises by saying they'll call you back. They break promises by not turning up for appts. I've just sat here for 2 hours and they've now said they're not coming!!!! I can't tell you the effect this is having on my mental health. It is so stressful. Then they say they'll be here on Monday. They don't call you to ask what time is convenient. You have to chase them for that. I can't sit in for another day waiting for them. I really don't recommend this company. The concept is great but aftersales and customer service APPALLING. I'm looking into the Ombudsman as this should not be happening. Thanks Go Solr you've ruined my weekend.

Helpful (0)

Replies (3)

GoSolr's replyOfficial

19 Oct 2024, 16:26

Hi Sue,

Thank you for sharing your concerns. We see the frustration you're experiencing, and we’re focused on resolving this. The QA appointment has been scheduled for Monday at 12:30 pm and was confirmed with you on Friday.

Our team is ready to address the issue thoroughly and ensure everything runs smoothly moving forward.

Sincerely,

GoSolr Team Management

GoSolr's reply19 Oct 2024, 16:26

Official

Hi Sue,

Our team is ready to address the issue thoroughly and ensure everything runs smoothly moving forward.

Sincerely,

GoSolr Team Management

sue C's updateReviewer Update

29 Oct 2024, 17:54

My situation is on going it seems now with Eskom!!
I'd like to thank GoSolr for their help and support in trying to get my situation sorted. Thys and Phillips attended my property and did a great job in identifying my problems and rectifying them from a GoSolr perspective. Since then Thys has been a tremendous support in trying to help me get to the bottom of the issue which now seems to be Eskoms!!
Thys has helped me through what continues to be a very stressful situation. GoSolr you have two fantastic employees in Thys and Phillipe!!!

sue C's update29 Oct 2024, 17:54

Reviewer Update

GoSolr's replyOfficial

04 Nov 2024, 09:41

Hi Sue,

Thank you for sharing your experience. We're glad to hear that Thys and Phillip were able to assist you effectively, and we appreciate your patience as they worked to resolve the issues linked to Eskom. We are proud of our team for their diligent support and commitment to service excellence. If there's anything more we can assist with, please don't hesitate to reach out.

Sincerely,

GoSolr Team Management

GoSolr's reply04 Nov 2024, 09:41

Official

Hi Sue,