Do not do business with GoSolr - nearly a year of my life trying to navigate their incompetence

I am back here again on Goslr my first complaint on this company was in Feb/March 2024 and related to the technical issues and associated service I had with the installation . These were never resolved and in April 24 I served the required 30 days notice to cancel the service & I switched the system off & requested a de- installation. It has not been used since May 24 which is something GoSolr has visibility of. This complaint now in March 2025 is related to the continuance of incompetence namely; ignoring my request for cancellation and de- installation they continued to bill my monthly subscription ( I had to change bank account to prevent direct debit coming off) sending me demands for subscription payment 3-4 times a day via e mail. I complained that this was bordering harassment and pointed out that they should only be billing me for de- installation as I had given them cancellation notice . They immediately billed me for this but made no effort to arrange de-installation . I asked for a statement to reflect that the incorrectly billed monthly subscription reflect as credited and balance owed to show only the - deinstallation fee. Their financial systems seems incapable of doing this - it was a reasonable request to ensure that they did not try to claim retrospective subscription fees for the period after I had cancelled. In October 24 I wrote to their Finance department explaining the history again and provided my phone number with request for someone senior / decision maker to call me This was never responded to or actioned instead they have handed me over to a collections agency ! The saga is never ending even when trying to exit the relationship following their rules.,