Disgusting service - Goslr

I am writing to express the utter disgust displayed by Goslr. We have made numerous attempts to get hold of this company to discuss cancelling their services but to no avail. They do not provide you with any policy documentation and they seem to refuse to answer their calls, return emails or stick to their agreements. Today is the 09th of October 2025, we spoke to someone via telephonic conversation last week promising that they will attend and conduct the deinstall for us and after Tuesday and Wednesday of trying to get hold of them, well guess what, the solar system is still sitting on our roof. Now what is one meant to do with this type of response from a company like Goslr, all we want is that the solar setup to be deinstalled. After fighting with them and NOW not being able to reach them or get in contact with them in anyway, they want to charge R30000 to complete the deinstallation. This is disgusting!! My mother in law is a elderly pensioner trying to survive and now we have Goslr that dont respond to emails or calls, they want to charge such a price for the deinstallation. This is disgusting. Just to make this situation even better, we can not even speak to the accounts team as they fail to debt our card to complete a monthly payment, *** is this type of service.