EO
Erika O'Farrell
1 reviews | Active since Jul 2022
15 Feb 2024, 17:02
Disastrous! Poor service, failing to do their part and false information!!!
I wish there was less than 1 star. What a disaster this has been! From inception trying to get technical to come out and listen to what I needed, I should have taken my money and ran! Now after 4 months finding out that my ESKOM fight is actually due to GoSolr not doing their job in submitting paperwork to ESKOM. Working on an App that confirms that the system is on the economic status when in fact it is using maximum grid power - complete false information!!! So for 3 months since we changed the setting and this was confirmed on the app - we have been using moistly ESKOM. ***!! I am now going to take legal steps to have them come remove the system at their cost and move over to Versify. Lets see if someone at this company now takes note of another unhappy client.
Helpful (0)
Replies (4)0
Replies (4)
GoSolr's replyOfficial
15 Feb 2024, 17:39Dear Erika,
Your experience does not meet the standards we strive to uphold, and apologize for any inconvenience caused. Rest assured, we take your feedback seriously and are actively investigating the issues you've raised. Our team is committed to resolving this matter promptly and ensuring your satisfaction. Please allow us the opportunity to rectify the situation and regain your trust.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Regards
GoSolr Team Management
GoSolr's reply15 Feb 2024, 17:39
Official
Dear Erika,
Your experience does not meet the standards we strive to uphold, and apologize for any inconvenience caused. Rest assured, we take your feedback seriously and are actively investigating the issues you've raised. Our team is committed to resolving this matter promptly and ensuring your satisfaction. Please allow us the opportunity to rectify the situation and regain your trust.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.
Regards
GoSolr Team Management
EO
Erika O'Farrell's updateReviewer Update
16 Feb 2024, 08:18I will await someone to phone, lets see if that happens
EO
Erika O'Farrell's update16 Feb 2024, 08:18
Reviewer Update
I will await someone to phone, lets see if that happens
GoSolr's replyOfficial
19 Feb 2024, 11:16Hi Erika,
Thank you for bringing your concerns to our attention. We understand the importance of ensuring that your solar system is properly registered and functioning optimally. Please allow us to address each of your points:
Thank you for bringing your concerns to our attention. We understand the importance of ensuring that your solar system is properly registered and functioning optimally. Please allow us to address each of your points:
- Compliance Team Follow-Up: Our compliance team has reached out to you to address the registration process for your solar system. We are actively communicating with Eskom on your behalf and ensuring that all necessary steps are taken to register your system. We are here to assist you every step of the way.
- Technical Support: We apologize for any confusion or uncer*****y regarding the settings of your system. Rest assured, our technical team is dedicated to ensuring that your system operates efficiently. Support is available 24/7 to address any concerns and ensure that the settings are optimized according to your preferences as well as via your web app.
- User Guide for SolarmanApp: We understand the importance of providing clear guidance on how to use the SolarmanApp and understand your system's operation. You can view our guide on http://gosolr.co.za/enlighten/guides to help you navigate the app and understand your system's functionality better. This resource will empower you to monitor and manage your solar system effectively.
We appreciate your patience and understanding as we work to resolve these issues promptly. Our goal is to ensure that you have a seamless experience with your solar system, and we are committed to addressing your needs effectively.
Regards,
GoSolr Team Management
GoSolr's reply19 Feb 2024, 11:16
Official
Hi Erika,
Thank you for bringing your concerns to our attention. We understand the importance of ensuring that your solar system is properly registered and functioning optimally. Please allow us to address each of your points:
Thank you for bringing your concerns to our attention. We understand the importance of ensuring that your solar system is properly registered and functioning optimally. Please allow us to address each of your points:
- Compliance Team Follow-Up: Our compliance team has reached out to you to address the registration process for your solar system. We are actively communicating with Eskom on your behalf and ensuring that all necessary steps are taken to register your system. We are here to assist you every step of the way.
- Technical Support: We apologize for any confusion or uncer*****y regarding the settings of your system. Rest assured, our technical team is dedicated to ensuring that your system operates efficiently. Support is available 24/7 to address any concerns and ensure that the settings are optimized according to your preferences as well as via your web app.
- User Guide for SolarmanApp: We understand the importance of providing clear guidance on how to use the SolarmanApp and understand your system's operation. You can view our guide on http://gosolr.co.za/enlighten/guides to help you navigate the app and understand your system's functionality better. This resource will empower you to monitor and manage your solar system effectively.
We appreciate your patience and understanding as we work to resolve these issues promptly. Our goal is to ensure that you have a seamless experience with your solar system, and we are committed to addressing your needs effectively.
Regards,
GoSolr Team Management
EO
Erika O'Farrell's updateReviewer Update
20 Feb 2024, 08:29Than k you.
It is disappointing though how you do not take responsibility by acknowledging your mistakes and poor service.
1. You need to apologize to clients that submissions to Eskom that was held back since July was not communicated and explained to them.
2. There was not confusion or misunderstanding. I am awaiting the real answer. Can clients change the setting to economic and when showing activated, is this true or is it as per your technician, a false confirmation and that the system defaults to maximum safety (max usage of Eskom and battery only use until 95%.
3. Thank you for making it sound like I do not know how to use your App. I am extremely competent in using an application, this refers to point 2.
It would be great if you could acknowledge your faults here rather than making it seem like all is in order
It is disappointing though how you do not take responsibility by acknowledging your mistakes and poor service.
1. You need to apologize to clients that submissions to Eskom that was held back since July was not communicated and explained to them.
2. There was not confusion or misunderstanding. I am awaiting the real answer. Can clients change the setting to economic and when showing activated, is this true or is it as per your technician, a false confirmation and that the system defaults to maximum safety (max usage of Eskom and battery only use until 95%.
3. Thank you for making it sound like I do not know how to use your App. I am extremely competent in using an application, this refers to point 2.
It would be great if you could acknowledge your faults here rather than making it seem like all is in order
EO
Erika O'Farrell's update20 Feb 2024, 08:29
Reviewer Update
Than k you.
It is disappointing though how you do not take responsibility by acknowledging your mistakes and poor service.
1. You need to apologize to clients that submissions to Eskom that was held back since July was not communicated and explained to them.
2. There was not confusion or misunderstanding. I am awaiting the real answer. Can clients change the setting to economic and when showing activated, is this true or is it as per your technician, a false confirmation and that the system defaults to maximum safety (max usage of Eskom and battery only use until 95%.
3. Thank you for making it sound like I do not know how to use your App. I am extremely competent in using an application, this refers to point 2.
It would be great if you could acknowledge your faults here rather than making it seem like all is in order
It is disappointing though how you do not take responsibility by acknowledging your mistakes and poor service.
1. You need to apologize to clients that submissions to Eskom that was held back since July was not communicated and explained to them.
2. There was not confusion or misunderstanding. I am awaiting the real answer. Can clients change the setting to economic and when showing activated, is this true or is it as per your technician, a false confirmation and that the system defaults to maximum safety (max usage of Eskom and battery only use until 95%.
3. Thank you for making it sound like I do not know how to use your App. I am extremely competent in using an application, this refers to point 2.
It would be great if you could acknowledge your faults here rather than making it seem like all is in order