Disappointing Experience with GoSolr – Poor Support

I had GoSolr’s solar system installed in April 2025 after confirming that a timer (referred to as the "Brain") would be included to use for my geyser, which we said we will pay for in advance. However, after installation, the "brain" was non-functional, and months later, we’re still forced to manually switch the geyser on and off—defeating the purpose of an automated system.

To make matters worse, for the past week, the app has been unreliable, with no notifications about outages or updates, I had to phone them only to be informed that the IT department is busy with maintenance on the app. Critical functions haven’t worked, leaving me unable to adjust settings remotely on my app. Despite paying for a seamless solution, the system feels incomplete, and the lack of resolution after months of waiting is unacceptable.

GoSolr’s failure to deliver promised features and provide timely support has been frustrating. I hope they address these issues soon, but as of now, I cannot recommend their service in good conscience.