1 reviews | Active since Dec 2018
Disappointed with technical support and resolving technical issues
I I am very disappointed with GoSolr. There was a technical problem with the battery shortly after installation. I have been raising this issue with technical support and have several unresolved tickets open. Following a 38-hour area outage and loadshedding the battery completely shut down. It was almost impossible to get any support from the technical support team over the weekend. I find it so difficult to get any answers and commitments from GoSolr to fix the problem. The system is not working optimally and I will not recommend this service to anyone. An undertaking was made to me on Thursday 6 March that a technical QC team will come and replace the battery and repair the communications error, but it's Monday and I am no closer to having this undertaking fulfilled. This is a breach of the SLA.
We appreciate you reaching out and allowing us to address this. Your experience is not what we aim for, and we want to ensure your system is fully operational as soon as possible. Our team is reviewing your case as a priority, and we’ll provide you with a clear update on the next steps. We understand how frustrating this has been and are committed to resolving the battery and communication issue.
Please expect direct contact from our team shortly to align on a resolution. If there’s anything specific you’d like us to address urgently, feel free to reach out at 📞 *** or 📧 ***.
We appreciate your patience and the opportunity to make this right. – The GoSolr Team
Best regards,
We appreciate you reaching out and allowing us to address this. Your experience is not what we aim for, and we want to ensure your system is fully operational as soon as possible. Our team is reviewing your case as a priority, and we’ll provide you with a clear update on the next steps. We understand how frustrating this has been and are committed to resolving the battery and communication issue.
Please expect direct contact from our team shortly to align on a resolution. If there’s anything specific you’d like us to address urgently, feel free to reach out at 📞 *** or 📧 ***.
We appreciate your patience and the opportunity to make this right. – The GoSolr Team
Best regards,
We truly understand the frustration caused. This is not the level of service we aim to provide. We’re glad to confirm that the matter has been resolved.
We thank you for your patience throughout.
Kind regards,
The GoSolr Team
Best regards,
We truly understand the frustration caused. This is not the level of service we aim to provide. We’re glad to confirm that the matter has been resolved.
We thank you for your patience throughout.
Kind regards,
The GoSolr Team
Best regards,