DISAPPOINTED IN GOSOLR

We were without power for 47 hours last week due to cable issues at our substation. This caused our solar system to shut down as well as due to cloudy weather unable to charge the system. I called support on Thursday when our power was finally restored and was told the battery must be charged to 100% before the solar will kick in again. On Friday morning, I called again as the system was still off. After doing a few checks, we discovered that a fuse on the 1 db board is faulty and needs to be replaced. A call was logged, but told the technicians / electricians will only attend to the call this week as they don't work after hours or over weekends. I called on Monday as well as this morning to try establish when we could expect the team. I also explained that we had cable theft on Sunday night at our sub station and the contractors were ****** yesterday at gun point whilst carrying out repair work and that Eskom last night issued a warning of load shedding at short notice. We are still waiting to hear from the repair team. We mainly got this system installed because we work from home as an IT company. Sadly, with this kind of lack of service, I can't recommend GoSolr to other people. Really disappointed, GoSolr !!!