1 reviews | Active since Jun 2017
Disappointed
Before paying the administration fee, I asked Gosolr to conduct a pre-inspection as I have a unique set up on my property and well to determine any extra installation costs. The pre-inspection was conducted with no concerns pointed out. We then had Nonstop solar arrive on Friday 16 December who came to do another pre-inspection with the installation date set for today, 18 December. The Nonstop solar representative mentions that the Gosolr representative who did the original pre-inspection gave me the incorrect information. I have now been issued with a R 7,300.00 bill before installation can take place. This is the information that I would have wanted from the first inspection and would have formed part of my decision making to enter into this agreement in the first place. So, either Gosolr and Nonstop solar can sort out this extra cost between themselves or refund my administration fee and I will go with another company. This is not the way I want to enter into an expensive agreement with a company.
Thank you for brining this to our attention. Your concerns are taken seriously, and we understand the importance of transparent and accurate information in making decisions.
To address this matter, we have escalated it within our system to thoroughly investigate the information you have provided. Our goal is to find a fair and satisfactory resolution for you. We appreciate your patience and understanding during this process. If you have any additional details or specific information you'd like to share, please feel free to do so.
Warm regards,
GoSolr Team Management
Thank you for brining this to our attention. Your concerns are taken seriously, and we understand the importance of transparent and accurate information in making decisions.
To address this matter, we have escalated it within our system to thoroughly investigate the information you have provided. Our goal is to find a fair and satisfactory resolution for you. We appreciate your patience and understanding during this process. If you have any additional details or specific information you'd like to share, please feel free to do so.
Warm regards,
GoSolr Team Management
