1 reviews | Active since Apr 2023
Deeply disappointed
Absolutely shocking service. Or actually, no after service at all. Sorry all my friends, family and colleagues for ever recommending this company. Please steer clear from them as they lie, waste your time and take you for a fool while doing so.
We had solar installed last week Monday. On Fri and Sat GoSolr remotely changed settings and since then we have had no grid power coming into our DB board. We had City Power check, and all is well with the power coming into our property. We phoned GoSolr multiple times on Sat, Sun and Mon to check if our issue will be resolved anytime soon. On each occasion the service consultant, Keanu, gave us a different reason why we have this problem - from everyone in Randburg with solar is experiencing the same problem and they are working on the problem, to it’s a City Power issue, and more. He had us hanging on hold for 10-15 minutes at a time while he was “logging a ticket” for the service provider to come out to our property. When we asked for an email to prove the ticket was logged (as we picked up he can’t be trusted) he had us hanging on for another 10-15 mins, and needless to say, no confirmation email came through. Not once did we feel there is any regret for our situation or that we’re in good hands as they are attending to our matter with urgency - actually we only experienced the opposite.
Monday we phoned again, just to find out Keanu didn’t even log our problem. With hours wasted on the phone at our own expense, and no hot water left in the geyser, and no usage of our stove since Sat, we started the process from scratch (at least this time with a friendly lady).
By Tuesday (today) we had no one at our property yet and no service provider confirming any appointment. So we phoned GoSolr again. Just to find out, not only was the ticket logged yesterday (Mon) for the first time, someone also marked it as “resolved”.
We ended up phoning the service provider, Sparki, directly and set up an appointment with them directly. We’re yet to see if they arrive today, but at least they responded to our call and gave us hope to a solution - unlike the company we have the actual contract with…
GoSolr, there is absolutely no way that I will recommend you to anyone in my network going forward. Read the other complaints to date, they mostly point to the same thing. Strongly consider upgrading your service centre and making some staff changes.
By “the problem was not from our system but from the municipality”, I’m also sure you meant to say that the problem originated from your end as you were supposed to lead the process in informing City Jhb of the solar installation. And at least have as part of your consultant’s troubleshoot list the possibility of a tamper alert on the Eskom meter. This way it won’t take four days and multiple parties to figure out what’s wrong. Especially if, according to the installer, this problem occurs a third of the time.
Your response makes it seem like we overreacted and that our 4-day headache and bad service wasn’t as bad as we made it out to be.
Anyway, our system is now working well and we are very happy with it. If there is any way to be sure your level of after service will improve, we would be happy to recommend your system to others.
By “the problem was not from our system but from the municipality”, I’m also sure you meant to say that the problem originated from your end as you were supposed to lead the process in informing City Jhb of the solar installation. And at least have as part of your consultant’s troubleshoot list the possibility of a tamper alert on the Eskom meter. This way it won’t take four days and multiple parties to figure out what’s wrong. Especially if, according to the installer, this problem occurs a third of the time.
Your response makes it seem like we overreacted and that our 4-day headache and bad service wasn’t as bad as we made it out to be.
Anyway, our system is now working well and we are very happy with it. If there is any way to be sure your level of after service will improve, we would be happy to recommend your system to others.