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pieterv.pta pieterv.pta
1 reviews | Active since Oct 2016
02 Sept 2025, 13:12
Debit order collected after credit was passed to my account!!
After two months of having issues with the system, the battery disconnector was replaced and all was fine! I was promised two month's credit, and I phoned last week and it was confirmed that the credit was passed on my account. But guess what? The debit order was still collected!! Totally unacceptable!! There is also no way you can speak to their finance department directly. I was just on the line for 9 minutes before my call was attended to.
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Replies (3)pp
pieterv.pta pieterv.pta's updateReviewer Update
03 Sept 2025, 14:48Waidan Roberts did get hold of me and promised the refund will be made to my account and that the debit order for next month will not be collected. I am available now..
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pieterv.pta pieterv.pta's update03 Sept 2025, 14:48
Reviewer Update
Waidan Roberts did get hold of me and promised the refund will be made to my account and that the debit order for next month will not be collected. I am available now..
GoSolr's replyOfficial
03 Sept 2025, 14:55Hi Pieter,
Thank you for bringing this to our attention and giving us the opportunity to assist you.
We sincerely apologise for the frustration caused by this billing error. Our team has since been in touch with you and the matter has been resolved.
We truly appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is a positive one going forward.
Thank you for bringing this to our attention and giving us the opportunity to assist you.
We sincerely apologise for the frustration caused by this billing error. Our team has since been in touch with you and the matter has been resolved.
We truly appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is a positive one going forward.
GoSolr's reply03 Sept 2025, 14:55
Official
Hi Pieter,
Thank you for bringing this to our attention and giving us the opportunity to assist you.
We sincerely apologise for the frustration caused by this billing error. Our team has since been in touch with you and the matter has been resolved.
We truly appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is a positive one going forward.
Thank you for bringing this to our attention and giving us the opportunity to assist you.
We sincerely apologise for the frustration caused by this billing error. Our team has since been in touch with you and the matter has been resolved.
We truly appreciate your patience and understanding, and we remain committed to ensuring your experience with GoSolr is a positive one going forward.
GoSolr's replyOfficial
17 Oct 2025, 16:22Hi Pieter,
Thank you for your patience while we worked through this matter. We’re happy to confirm that the debit order issue has been fully resolved and no further deductions will be taken. The CoC has also been issued. We appreciate you working with us and allowing us the opportunity to resolve this.
Warm regards,
The GoSolr Team
Thank you for your patience while we worked through this matter. We’re happy to confirm that the debit order issue has been fully resolved and no further deductions will be taken. The CoC has also been issued. We appreciate you working with us and allowing us the opportunity to resolve this.
Warm regards,
The GoSolr Team
GoSolr's reply17 Oct 2025, 16:22
Official
Hi Pieter,
Thank you for your patience while we worked through this matter. We’re happy to confirm that the debit order issue has been fully resolved and no further deductions will be taken. The CoC has also been issued. We appreciate you working with us and allowing us the opportunity to resolve this.
Warm regards,
The GoSolr Team
Thank you for your patience while we worked through this matter. We’re happy to confirm that the debit order issue has been fully resolved and no further deductions will be taken. The CoC has also been issued. We appreciate you working with us and allowing us the opportunity to resolve this.
Warm regards,
The GoSolr Team