1 reviews | Active since Jul 2025
Customer service standard
This review is not so much for the companies but for particular people, Tali, Jamie and Pablo.
I had a very complicated sales process where I required an Electrical compliance certificate from a particular company where the buyers wouldn’t accept anything from anyone else.
This electrical company saw non-compliances and gave me such a run around trying get GoSolr and sparky to work with their timelines.
Tali, Jamie and Pablo had to do deal me in a very stressed and frustrated state but still went above an beyond to get the necessary compliances sorted without any cost to me as I was their client and valued me as a customer. People like Tali and Jamie are the standard at which customer service should be delivered and Pablo’s knowledge and professionalism was 2nd to none.
Overall they really pulled through. GoSolr as a whole really upsets me because initially when I tried to have this arranged at the beginning of April, they would not get back to me, it was extremely frustrating.
Thank you for your honest and thoughtful review.
We're sorry to hear about the initial frustration you experienced — particularly around communication and coordination early in the process. This is not the experience we aim to deliver, and your feedback is being taken seriously as we continue working to improve how we support our customers from day one.
That said, we’re incredibly proud of how Tali, Jamie, and Pablo were able to step in and guide things forward. They embody the values we hold at GoSolr — proactive, reliable, and always putting the customer first. It's great to hear they were able to resolve the challenges and ensure you felt supported and valued.
We really appreciate you taking the time to acknowledge their efforts, and we’ll make sure your feedback reaches them.
If there’s anything more we can do to support you, now or in the future, we’re here to help.Warm regards,
Thank you for your honest and thoughtful review.
We're sorry to hear about the initial frustration you experienced — particularly around communication and coordination early in the process. This is not the experience we aim to deliver, and your feedback is being taken seriously as we continue working to improve how we support our customers from day one.
That said, we’re incredibly proud of how Tali, Jamie, and Pablo were able to step in and guide things forward. They embody the values we hold at GoSolr — proactive, reliable, and always putting the customer first. It's great to hear they were able to resolve the challenges and ensure you felt supported and valued.
We really appreciate you taking the time to acknowledge their efforts, and we’ll make sure your feedback reaches them.
If there’s anything more we can do to support you, now or in the future, we’re here to help.Warm regards,