DW
Doug W
1 reviews | Active since May 2024
30 May 2024, 11:21
Customer service??
The system itself works, but don't try complain about anything. Customer service is just layers of people with little understanding and no decision making authority. Totally unwilling to take accountability for mistakes that end up costing the customer money
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
30 May 2024, 13:24Hi Doug,
Thank you for your feedback. We are committed to improving our support and ensuring that our team is more responsive and accountable. We will review your case and ensure that you receive the assistance you need. Your concern are noted and we will work to address any mistakes and provide a satisfactory resolution.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We are committed to improving our support and ensuring that our team is more responsive and accountable. We will review your case and ensure that you receive the assistance you need. Your concern are noted and we will work to address any mistakes and provide a satisfactory resolution.
Sincerely,
GoSolr Team Management
GoSolr's reply30 May 2024, 13:24
Official
Hi Doug,
Thank you for your feedback. We are committed to improving our support and ensuring that our team is more responsive and accountable. We will review your case and ensure that you receive the assistance you need. Your concern are noted and we will work to address any mistakes and provide a satisfactory resolution.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We are committed to improving our support and ensuring that our team is more responsive and accountable. We will review your case and ensure that you receive the assistance you need. Your concern are noted and we will work to address any mistakes and provide a satisfactory resolution.
Sincerely,
GoSolr Team Management
DW
Doug W's updateReviewer Update
30 May 2024, 14:16Yet another generic reply that says nothing. I have looked through the replies to a number of the reviews and they seem to be written by AI. 4 different customer service staff reviewed my case and none came up with a decent and reasonable explanation as to why they were not responsible for the loss I suffered.
DW
Doug W's update30 May 2024, 14:16
Reviewer Update
Yet another generic reply that says nothing. I have looked through the replies to a number of the reviews and they seem to be written by AI. 4 different customer service staff reviewed my case and none came up with a decent and reasonable explanation as to why they were not responsible for the loss I suffered.
GoSolr's replyOfficial
31 May 2024, 10:06Hi Doug,
Thank you for your feedback. We understand your concerns regarding the compensation for the excess power lost due to the initial installation setup on your system. We have since provided a larger breaker to allow more power through. While your system is now functioning perfectly, we recognize that you did not receive the desired feedback. We take your concerns seriously and are committed to providing a resolution. Our team is still reviewingassessing your case to ensure you receive a fair and satisfactory outcome. Thank you for your patience and understanding.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We understand your concerns regarding the compensation for the excess power lost due to the initial installation setup on your system. We have since provided a larger breaker to allow more power through. While your system is now functioning perfectly, we recognize that you did not receive the desired feedback. We take your concerns seriously and are committed to providing a resolution. Our team is still reviewingassessing your case to ensure you receive a fair and satisfactory outcome. Thank you for your patience and understanding.
Sincerely,
GoSolr Team Management
GoSolr's reply31 May 2024, 10:06
Official
Hi Doug,
Thank you for your feedback. We understand your concerns regarding the compensation for the excess power lost due to the initial installation setup on your system. We have since provided a larger breaker to allow more power through. While your system is now functioning perfectly, we recognize that you did not receive the desired feedback. We take your concerns seriously and are committed to providing a resolution. Our team is still reviewingassessing your case to ensure you receive a fair and satisfactory outcome. Thank you for your patience and understanding.
Sincerely,
GoSolr Team Management
Thank you for your feedback. We understand your concerns regarding the compensation for the excess power lost due to the initial installation setup on your system. We have since provided a larger breaker to allow more power through. While your system is now functioning perfectly, we recognize that you did not receive the desired feedback. We take your concerns seriously and are committed to providing a resolution. Our team is still reviewingassessing your case to ensure you receive a fair and satisfactory outcome. Thank you for your patience and understanding.
Sincerely,
GoSolr Team Management