Convince me

I heard about GoSolr on BizNews which I watch all the time. I've seen Andrew Middleton speak on there twice now and the entire business model seems like exactly what I was looking for. Despite having capital at hand to install my own solar system and despite several people telling me they are very happy with their installations, I opted not to install my own system just yet as I have had a pretty bad experience with contractors in construction, plumbing electricity etc. in multiple homes. The entire industry is full of people who charge money to "fix" a problem and then disappear or they would charge hidden fees when we build a new home etc.

For that reason I am looking more into renting vs buying a solar solution and Andrew almost convinced me. I went through the entire sign up process, uploading bank statements, filling in debit order etc. On the confirmation page I read about the huge de-installation fee which made me skeptical that despite Andrew claiming that the business model means that GoSolr is incentivised to provide valuable services in the long run, these hidden costs change the entire dynamic. Not only am I basically forced to either pay a huge fee or keep using their products even if my electricity costs dont end up going down (as seen in many reviews here), but if something breaks there's a call-out fee for them to fix their own equipment that they own. This is counter intuitive, so unless GoSolr can convince me otherwise and put in writing that if their equipment breaks or is installed wrong, not only will they not charge me a call-out fee but they will also credit me prorated for every day that it wasn't functioning perfectly (e.g. reducing the electricity bill by at least 40% on sunny days) and also allowing to cancel within the first 2 months without a fee in order to test out their product and more importantly to reduce the cancellation cost over time like internet service providers do for a router. After 12 months there should be no de-installation fee as the company clearly made more than enough money and the chances of people removing installation at that stage is slim if there's good service being provided, but knowing in advance that its an option will help us feel at ease to commit into this long running contract.