AK
Avril K
1 reviews | Active since May 2019
01 Mar 2024, 10:47
******* connection and voided contract.
I had a system installed in March 2023. QA came on 23 Feb 2024 to check installation. I had another electrician on the property as between lightning strike and GoSolr power surges all my dimmers had blown. QA emphatically advised the contract was now void as I could only use their installer, Sparky who had done an ******* connection. I am still waiting a response and mail from Marius and Chad from GoSolr.
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Replies (2)
GoSolr's replyOfficial
04 Mar 2024, 15:15Hi Avril,
we take your concerns seriously, and we're actively investigating the matter. Our team is working internally to address the situation and provide you with a satisfactory resolution. We appreciate your patience and understanding during this process. Please be assured that we're committed to resolving the issue promptly and ensuring your satisfaction with our services.
Best regards,
GoSolr Team Management
we take your concerns seriously, and we're actively investigating the matter. Our team is working internally to address the situation and provide you with a satisfactory resolution. We appreciate your patience and understanding during this process. Please be assured that we're committed to resolving the issue promptly and ensuring your satisfaction with our services.
Best regards,
GoSolr Team Management
GoSolr's reply04 Mar 2024, 15:15
Official
Hi Avril,
we take your concerns seriously, and we're actively investigating the matter. Our team is working internally to address the situation and provide you with a satisfactory resolution. We appreciate your patience and understanding during this process. Please be assured that we're committed to resolving the issue promptly and ensuring your satisfaction with our services.
Best regards,
GoSolr Team Management
we take your concerns seriously, and we're actively investigating the matter. Our team is working internally to address the situation and provide you with a satisfactory resolution. We appreciate your patience and understanding during this process. Please be assured that we're committed to resolving the issue promptly and ensuring your satisfaction with our services.
Best regards,
GoSolr Team Management
AK
Avril K's updateReviewer Update
20 Mar 2024, 22:23Albeit that I have still never heard from Chad or Marius, I have been assured by Lelo that going forward I will have a dedicated person to liaise with. BTW, Chad’s comment about me contravening the contract was absolute hogwash now that I have reread the contract. Thank you Lelo for your assistance and going the extra mile.
AK
Avril K's update20 Mar 2024, 22:23
Reviewer Update
Albeit that I have still never heard from Chad or Marius, I have been assured by Lelo that going forward I will have a dedicated person to liaise with. BTW, Chad’s comment about me contravening the contract was absolute hogwash now that I have reread the contract. Thank you Lelo for your assistance and going the extra mile.