Concern Regarding Monitoring and Service Delivery

I would like to bring to your attention my disappointment with the level of service I have recently experienced.

During the sales process, it was communicated that my system would be actively monitored, and that your team would proactively identify any issues and arrange for remediation where necessary. However, based on my recent experience, I am concerned that this aspect of your service delivery is not being upheld.

Your maintenance team attended to my system last week Monday. Over the weekend, I noticed a significant and unusual increase in my electricity usage, which prompted me to investigate further. Upon checking the app yesterday, I discovered that there had been no power generated from the solar panels since the afternoon of the maintenance visit.

I subsequently contacted your technical team and was advised to switch the system back on. My concern is that, had the system been properly monitored as indicated, your team should have identified the issue and notified me proactively.

This oversight has resulted in a substantial and unnecessary increase in my electricity costs over the past week, caused by what appears to be an error following the maintenance performed by your team.

I would appreciate clarity on the following:

How you intend to address and compensate for the additional costs incurred due to this issue

What measures will be put in place to ensure this does not happen again in the future

How your monitoring process will be improved to prevent similar occurrences

I trust that this matter will be treated with urgency, and I look forward to your response.