Complete disruption of business due to unauthorized debits

@GoSolrSA – This is unacceptable.

For the past 4 weeks, I’ve been waiting for a callback regarding an issue on my account – and I’ve heard nothing. Meanwhile, I’m dealing with a far more serious problem.

Due to a failed debit order (because of insufficient funds), GoSolr has been repeatedly trying to debit my account – not once or twice, but almost DAILY – and not just one debit order. I have 9 systems with GoSolr, meaning 9 separate debit attempts every few days. That’s resulted in over 80 failed debits, sending my business account into -R17,000 daily for two weeks.

This reckless behavior has led to:

My bank account being flagged and FROZEN by FNB for suspected misconduct. I cannot conduct any business due to this.

My credit record being destroyed.

Me being unable to operate my business properly.

I never gave permission for repeated daily debit attempts, and I’ve never seen another company do this. GoSolr, I demand:

Immediate cancellation of all debit orders.

Proof that I authorized multiple debit attempts per month.

A full refund of all bank charges caused by these repeated debits.

I’ll settle my account via EFT from this month forward when I can, but this treatment is completely unacceptable. Fix this – now.