JF
Jeanne F
1 reviews | Active since Sept 2018
13 Jun 2025, 12:40
Complaint no after service
Monday it will be a month that they instalked pur solar. Up until today they have not phone to switch on the memory. And the app to contreoll between solar and eskom is not installed for us
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GoSolr's replyOfficial
13 Jun 2025, 13:11Hi Jeanne,
Thanks so much for reaching out and bringing this to our attention.
We’ve had a look on our side, but we’re not picking up an installed profile just yet. Please check your GoSolr app and make sure you’re fully onboarded — including activating the memory and getting the app set up so you can switch between solar and Eskom as needed.
Our team will also be in touch shortly to gather a few more details and assist further.
We really appreciate your patience and look forward to getting everything sorted for you.
Warm regards,
The GoSolr Team
Thanks so much for reaching out and bringing this to our attention.
We’ve had a look on our side, but we’re not picking up an installed profile just yet. Please check your GoSolr app and make sure you’re fully onboarded — including activating the memory and getting the app set up so you can switch between solar and Eskom as needed.
Our team will also be in touch shortly to gather a few more details and assist further.
We really appreciate your patience and look forward to getting everything sorted for you.
Warm regards,
The GoSolr Team
GoSolr's reply13 Jun 2025, 13:11
Official
Hi Jeanne,
Thanks so much for reaching out and bringing this to our attention.
We’ve had a look on our side, but we’re not picking up an installed profile just yet. Please check your GoSolr app and make sure you’re fully onboarded — including activating the memory and getting the app set up so you can switch between solar and Eskom as needed.
Our team will also be in touch shortly to gather a few more details and assist further.
We really appreciate your patience and look forward to getting everything sorted for you.
Warm regards,
The GoSolr Team
Thanks so much for reaching out and bringing this to our attention.
We’ve had a look on our side, but we’re not picking up an installed profile just yet. Please check your GoSolr app and make sure you’re fully onboarded — including activating the memory and getting the app set up so you can switch between solar and Eskom as needed.
Our team will also be in touch shortly to gather a few more details and assist further.
We really appreciate your patience and look forward to getting everything sorted for you.
Warm regards,
The GoSolr Team