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Fatima B
1 reviews | Active since Aug 2026
26 Aug 2026, 08:54
Complaint badly handled
I wrote a review on the 12 August 2026 and they responded same day to say that they will look into the matter and when i keep following up i was advised that i should be patient while they are looking into things. It is now the 26 August and still i have not received any feedback or solution.
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GoSolr's replyOfficial
26 Aug 2026, 10:20Hi Fatima,
We understand your frustration.
We 've noted that you’ve already been asked to be patient, and we understand that the lack of progress and communication has made this experience even more frustrating.Your matter has been escalated as a priority to our senior team, who are reviewing the outstanding concerns and will engage with you directly to provide an update and assist with the next steps.
Kind regards,
The GoSolr Team
We understand your frustration.
We 've noted that you’ve already been asked to be patient, and we understand that the lack of progress and communication has made this experience even more frustrating.Your matter has been escalated as a priority to our senior team, who are reviewing the outstanding concerns and will engage with you directly to provide an update and assist with the next steps.
Kind regards,
The GoSolr Team
GoSolr's reply26 Aug 2026, 10:20
Official
Hi Fatima,
We understand your frustration.
We 've noted that you’ve already been asked to be patient, and we understand that the lack of progress and communication has made this experience even more frustrating.Your matter has been escalated as a priority to our senior team, who are reviewing the outstanding concerns and will engage with you directly to provide an update and assist with the next steps.
Kind regards,
The GoSolr Team
We understand your frustration.
We 've noted that you’ve already been asked to be patient, and we understand that the lack of progress and communication has made this experience even more frustrating.Your matter has been escalated as a priority to our senior team, who are reviewing the outstanding concerns and will engage with you directly to provide an update and assist with the next steps.
Kind regards,
The GoSolr Team