AB
Arni B
1 reviews | Active since Dec 2023
23 Jul 2024, 13:03
Caution:- Gosolr use subcontractors charging different rates to that agreed upon!
Caution:- When a technical problem cannot be solved per telephone call, a ticket gets issued by the support staff, to send out technical staff on a call out. In the subscription agreement with GoSolr a call out fee is specified being R650 (including VAT), however a subcontractor (Sparki) is then used by GoSolr who charges R650 (excluding VAT). Don't use subcontractors charging other rates than what you agreed upon, up front!
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GoSolr's replyOfficial
23 Jul 2024, 15:45Hi Arni,
We appreciate you bringing this to our attention. Your feedback is valuable as we strive to maintain transparency and fairness in our service charges. Our aim is to provide consistent and reliable service to all our clients. Thank you for your understanding.
We appreciate you bringing this to our attention. Your feedback is valuable as we strive to maintain transparency and fairness in our service charges. Our aim is to provide consistent and reliable service to all our clients. Thank you for your understanding.
Sincerely,
GoSolr Team Management
GoSolr's reply23 Jul 2024, 15:45
Official
Hi Arni,
We appreciate you bringing this to our attention. Your feedback is valuable as we strive to maintain transparency and fairness in our service charges. Our aim is to provide consistent and reliable service to all our clients. Thank you for your understanding.
We appreciate you bringing this to our attention. Your feedback is valuable as we strive to maintain transparency and fairness in our service charges. Our aim is to provide consistent and reliable service to all our clients. Thank you for your understanding.
Sincerely,
GoSolr Team Management