Caused property damage. Poor aftercare. Keeps breaking.

Very disappointing. Came to install XL system Nov 2021. Caused power surge throughout the house. Caused about R100 000 property damage. Admitted to us that they caused it due to a faulty inverter switch. Undertook to make good everything & took a whole day to finish elec part of damage, replace wiring & lightbulbs etc. Undertook to pay all our damage, including apple desktop etc. However also extremely slow post damage event to ensure that we are reimbursed through their insurance or otherwise. One can understand the surge if follow through to correct it is prompt. However, it is/was not. Now, more than 2 months later, their insurance has still not reimbursed us. The GoSolr system also breaks down every few weeks. The whole XL battery drained today after only 2 hrs of loadshedding despite the settings on the battery set to charge from grid up to 95% all day. 13 Jan we had no power for abt 24 hrs on a weekend. Best the call centre on the emergency line can give us? Wait up to 48 hrs for a technician. No escalation possible. Computer says no. The only way I can get an escalated response is because I have a manager’s cell number as a result of all the problems which is a really poor system to have. Only Tali & Hein have been helpful & responsive but we are still not appropriately assisted by the company. Ironic because on their rental model it is still their property. Zero stars.