1 reviews | Active since May 2022
Careful of empty promises with gosolr
I have had the system for 3 weeks (and to date i have had to make 2 payments already!!!) and this is my personal experience with them;
- after sales care is appalling.
- made payment over the weekend through THEIR payment channel, and on day nr 3 they still cant pick up my payment. So im paying for the large system AND i have to run my house in eskom’s electricity. Which means for the last 2-3 days i have been paying double for electricity use.
- they damaged my property with the installation and i have yet to receive any form of feedback regarding the fix. In this process. Gosolr wins all the way right? If you think the installation is free, it will and does get covered upon removal or when you decide to buy it. So if i am inevitably paying for it, why is my property left damaged? Could i get it fixed and then invoice Gosolr?
- after hour “emergency” staff needs to be better educated. Telling your customer that after 2 weeks, the system will need a “reboot from time to time” basically tells me that Gosolr either installed a second hand system, or they have no faith in their product. And please DO NOT compare your sub-par product to that of a smart phone. In 14 years of owning a smart phone, i have NEVER had to reboot my phone cause it needed a reset from working. The inverter was designed to carry my house through loadshedding right? Its simply not doing what it was DESIGNED to do. Either bring me a new inverter or FIX IT.
- the leader of the tech team used MY power tools to complete the job. And he kept on talking over me like he assumed i dont know what i was talking about. Took me in the end 15 min of arguing with me on the wifi password before he finally took the password that i offered, so they can link the system to the internet.
This contract with gosolr was supposed to have given me peace of mind, and spare my appliances the loadshedding. Not to mention a good nights rest. I did not hold back and get the teeny tiny package. I got one that over compensated for what i basically needed to run my home and businesses. 3 weeks in and im not happy. Bad start to this business relationship. If gosolr worked the way they advertised, i would have been happy. But all these little kinks just jumping up and making it just.not.worth.it. Starting to think perhaps eskom or some government entity also runs gosolr, cause the service delivery is as bad as the state of the nation
Careful with all the hidden information that they are not allowed to offer either. - they cap your battery @ 95%. (So you basically have nothing of the battery available to use before the grit starts to be implemented) - they place you on a default plan that makes you only save around 25% of your electric bill. So whats the point of paying that insane extra amount?? - they keep on saying “the webapp is being maintained” and that it “will be up and running soon” so you can download in order to run your own battery plan. Now you have to call in if you want to change your plan.
Your feedback is invaluable to us, and we are committed to addressing each concern promptly and effectively to restore your trust in GoSolr.
First and foremost, we want to assure you that your account is up to date, and we are fully committed to addressing and resolving all outstanding issues to your satisfaction. Please be assured that we take your concerns seriously, and we are dedicated to providing you with the exceptional service and support you deserve as a valued GoSolr customer. A ticket has been logged to address this issue, and upon reviewing the ticket, we noticed it was closed prematurely. We have since reopened and escalated it to ensure that the necessary steps are taken to resolve the issue as well as noted your concerns with our representative this morning.
Furthermore, we are disappointed to hear about your dissatisfaction with the performance of your solar system and we will investigate the matter thoroughly to take appropriate action to address the performance issues with your system. Regarding the limitations you've experienced with the battery capacity and the Max Safety plan, we appreciate your feedback and understand the importance of transparency and flexibility in our offerings and are actively working investigating to resolve issues regarding your webapp.
Best regards,
GoSolr Team Management
Your feedback is invaluable to us, and we are committed to addressing each concern promptly and effectively to restore your trust in GoSolr.
First and foremost, we want to assure you that your account is up to date, and we are fully committed to addressing and resolving all outstanding issues to your satisfaction. Please be assured that we take your concerns seriously, and we are dedicated to providing you with the exceptional service and support you deserve as a valued GoSolr customer. A ticket has been logged to address this issue, and upon reviewing the ticket, we noticed it was closed prematurely. We have since reopened and escalated it to ensure that the necessary steps are taken to resolve the issue as well as noted your concerns with our representative this morning.
Furthermore, we are disappointed to hear about your dissatisfaction with the performance of your solar system and we will investigate the matter thoroughly to take appropriate action to address the performance issues with your system. Regarding the limitations you've experienced with the battery capacity and the Max Safety plan, we appreciate your feedback and understand the importance of transparency and flexibility in our offerings and are actively working investigating to resolve issues regarding your webapp.
Best regards,
GoSolr Team Management