WC
Willem C
1 reviews | Active since Feb 2016
26 Apr 2023, 12:12
Can't get a COC certificate for 2 month's now. Worst after sales service
Now Gosolr you better understand me very clearly. We have been promised a COC certificate now for two ****ing months. All we get is constant response of we will be contacted or this has been escalated. Our complex trustees are putting us under pressure now and giving us warnings due to GoSolr being **** poor
I promise you this if we don't get the COC certificate sorted by the end of this week then you can come and remove your **** and I will have my lawyer contact you to get the money back that we have already paid
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GoSolr's replyOfficial
28 Apr 2023, 14:15Good afternoon Willem,
We are saddened to hear that you have not received the level of service we strive for.
We can confirm that your request regarding your CoC was received and it was immediately brough to the attention of the installer. The CoC has been issued and sent on 28 April 2023 and we sincerely apologise that you had to take the time out to notify us about this matter.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management
GoSolr's reply28 Apr 2023, 14:15
Official
Good afternoon Willem,
We are saddened to hear that you have not received the level of service we strive for.
We can confirm that your request regarding your CoC was received and it was immediately brough to the attention of the installer. The CoC has been issued and sent on 28 April 2023 and we sincerely apologise that you had to take the time out to notify us about this matter.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Regards,
Gosolr Team Management