MG
Mark G
1 reviews | Active since Jan 2026
14 Jan 2026, 00:19
Broken Promises
Pathetic Service! Broken Promises. No Communication. I wouldn't refer them to my worst enemy. I fell into arrears and was offered a discount to bring my account up to date and was promised I would be reconnected on settlement. I paid the in December 2025 and provided proof of payment. Still not connected @ today (14 January) despite me querying. Today I'm told they "can't find my money" - Three weeks later and many queries later. Nobody there knows what the person sitting next to themself in the same office is doing.
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GoSolr's replyOfficial
14 Jan 2026, 10:46Hi Mark,
Thank you for bringing this to our attention. We understand how upsetting and frustrating must be.
This matter has been escalated for urgent review. A senior member of our team will be in contact with you directly to ensure that the necessary steps are taken to resolve this without further delay.
We recognise the impact that this experience has had and will work to bring clarity, alignment, and a definitive outcome as quickly as possible.
Kind regards,
The GoSolr team
Thank you for bringing this to our attention. We understand how upsetting and frustrating must be.
This matter has been escalated for urgent review. A senior member of our team will be in contact with you directly to ensure that the necessary steps are taken to resolve this without further delay.
We recognise the impact that this experience has had and will work to bring clarity, alignment, and a definitive outcome as quickly as possible.
Kind regards,
The GoSolr team
GoSolr's reply14 Jan 2026, 10:46
Official
Hi Mark,
Thank you for bringing this to our attention. We understand how upsetting and frustrating must be.
This matter has been escalated for urgent review. A senior member of our team will be in contact with you directly to ensure that the necessary steps are taken to resolve this without further delay.
We recognise the impact that this experience has had and will work to bring clarity, alignment, and a definitive outcome as quickly as possible.
Kind regards,
The GoSolr team
Thank you for bringing this to our attention. We understand how upsetting and frustrating must be.
This matter has been escalated for urgent review. A senior member of our team will be in contact with you directly to ensure that the necessary steps are taken to resolve this without further delay.
We recognise the impact that this experience has had and will work to bring clarity, alignment, and a definitive outcome as quickly as possible.
Kind regards,
The GoSolr team