GP
Graham P
1 reviews | Active since Nov 2016
07 Dec 2025, 19:25
Broken app and no service, just excuses
Both your web app and mobile app seldom seem to work, this has been going on since day 1 for 2 years now. It shows online with no data populated for battery, solar etc, on other occasions it shows offline but is online, and then there are the battery settings that do not push through. I can change the battery settings and it will reflect on the app as changed - but the inverter does not receive the settings. I have logged call after call and they are closed without any interaction from Gosolr's side.
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GoSolr's replyOfficial
08 Dec 2025, 09:13Hi Graham,
We really do understand how frustrating this experience must be, What you’ve described is not the level of service or reliability we want any customer to experience. Your feedback has been sent through to our technical and escalations teams so that the issue can be properly investigated and resolved.
Our team will get in contact with you soon to assist.
Thank you for continuing to engage with us and for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team
We really do understand how frustrating this experience must be, What you’ve described is not the level of service or reliability we want any customer to experience. Your feedback has been sent through to our technical and escalations teams so that the issue can be properly investigated and resolved.
Our team will get in contact with you soon to assist.
Thank you for continuing to engage with us and for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team
GoSolr's reply08 Dec 2025, 09:13
Official
Hi Graham,
We really do understand how frustrating this experience must be, What you’ve described is not the level of service or reliability we want any customer to experience. Your feedback has been sent through to our technical and escalations teams so that the issue can be properly investigated and resolved.
Our team will get in contact with you soon to assist.
Thank you for continuing to engage with us and for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team
We really do understand how frustrating this experience must be, What you’ve described is not the level of service or reliability we want any customer to experience. Your feedback has been sent through to our technical and escalations teams so that the issue can be properly investigated and resolved.
Our team will get in contact with you soon to assist.
Thank you for continuing to engage with us and for giving us the opportunity to make this right.
Kind regards,
The GoSolr Team