LT
Lawrence T
1 reviews | Active since Mar 2018
25 Feb 2026, 10:27
Billing department
I contacted Gosolr twice last week, on the 17th and 18th of February, requesting to speak with someone from the Billing and Accounting department. On both occasions I was assured that someone would call me back, but I have not received any feedback. My account is up to date, but I need to make payment arrangements for the upcoming debit. I would appreciate it if someone could assist me as soon as possible. Please improve the support provided to your customers.
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GoSolr's replyOfficial
25 Feb 2026, 12:02Hi Lawrence,
We understand how frustrating this must feel.
Your request has been escalated to the billing team for priority attention. A team member will be in contact with you directly to assist with the upcoming debit and discuss suitable arrangements.
Thank you for your patience, we’ll ensure this is addressed.
Kind regards,
The GoSolr Team
We understand how frustrating this must feel.
Your request has been escalated to the billing team for priority attention. A team member will be in contact with you directly to assist with the upcoming debit and discuss suitable arrangements.
Thank you for your patience, we’ll ensure this is addressed.
Kind regards,
The GoSolr Team
GoSolr's reply25 Feb 2026, 12:02
Official
Hi Lawrence,
We understand how frustrating this must feel.
Your request has been escalated to the billing team for priority attention. A team member will be in contact with you directly to assist with the upcoming debit and discuss suitable arrangements.
Thank you for your patience, we’ll ensure this is addressed.
Kind regards,
The GoSolr Team
We understand how frustrating this must feel.
Your request has been escalated to the billing team for priority attention. A team member will be in contact with you directly to assist with the upcoming debit and discuss suitable arrangements.
Thank you for your patience, we’ll ensure this is addressed.
Kind regards,
The GoSolr Team