1 reviews | Active since Jul 2020
Be careful when you choose Solar companies
About a year ago I had the misfortune of contacting Gosolr to install a solar system They sent a representative to inspect our home and advise us what solar system they would recommend. We are not technically minded so we re**** on their expertise. Since inception we have endured problem after problem. GoSolr's method of resolving problems is to call the help line and spend hours on the phone trying to resolve these issues remotely. Naturally this does not always work. Fortunately we have not experienced load shedding for a while.Last Friday from noon to the next morning our house was in total darkness, no electricity at all. As usual I spoke to the help line and was faithfully promised that they would send a technician. No such luck. Last night we again experienced a total electricity outage. No lights, no security etc. Twice in 5 days. This is totally unacceptable. I am extremely disappointed, frustrated and annoyed with Gosolr. They should change their name to Nosolr.
We understand the significance of having a reliable and efficient solar system, and is saddening to hear that you have encountered disruptions. We are committed to making immediate improvements to ensure your satisfaction through escalating to our support line. Our team is conducting a thorough review of our service processes and procedures to identify areas for improvement.
We understand the significance of having a reliable and efficient solar system, and is saddening to hear that you have encountered disruptions. We are committed to making immediate improvements to ensure your satisfaction through escalating to our support line. Our team is conducting a thorough review of our service processes and procedures to identify areas for improvement.
Our internal communications indicate that you are scheduled to be attended to today, and our team will be addresings your concerns and ensure that your solar system is functioning optimally. Please rest assured that we are dedicated to providing you with the high-quality service and support. We appreciate your patience and understanding as we work to make things right.
GoSolr Team Management
Our internal communications indicate that you are scheduled to be attended to today, and our team will be addresings your concerns and ensure that your solar system is functioning optimally. Please rest assured that we are dedicated to providing you with the high-quality service and support. We appreciate your patience and understanding as we work to make things right.
GoSolr Team Management