1 reviews | Active since Nov 2014
BAD SERVICE
BAD BAD BAD CUSTOMER SERVICE!!! I refer to my complaint of 12 December 2024 - after I laid the complaint their service got even worse! After numerous phone calls and emails, they are still charging me for one month's service after they delayed de-installment for over a month!! Why should I have to pay the service for the month they delayed?
My notice period expired on 11 November and they only de-installed the system on 20 December - the service was not used as the house was vacant. We already signed an agreement for de-installation charges and my payments were taken first against the December service for which I am definitely not liable - now they show an outstanding balance on the agreement. They ignore my requests for correction but quickly send reminders and demands for this balance. STAY AWAY FROM THIS COMPANY- THEY ARE THE WORST IN CUSTOMER SERVICE!!
We’re really sorry for the frustration this has caused. We understand your concerns around the de-installation timeline and billing, and our team has escalated this for review.
We’ll be in touch to go through the details with you and work on a resolution. Thanks for your patience—we appreciate the opportunity to make this right.
Kind regards,
The GoSolr Team
We’re really sorry for the frustration this has caused. We understand your concerns around the de-installation timeline and billing, and our team has escalated this for review.
We’ll be in touch to go through the details with you and work on a resolution. Thanks for your patience—we appreciate the opportunity to make this right.
Kind regards,
The GoSolr Team