AF
Adele F
1 reviews | Active since Jan 2016
26 Nov 2025, 11:17
Bad service and no deduction in electricity
Electricity never came down. told them they wired incorrectly, they said not but no electricity reduction which makes no sense after 2 years.. Cancelled the subscription and paid a lot to do this, they still owe me my nearly full months subscription of which the usual pattern is they ignore emails and calls. I am still waiting and one of the reasons i cancelled was lack of communication
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
28 Nov 2025, 14:57Hi Adele,
Thank you for sharing this feedback. We understand how disappointing this experience has been, that’s not the service we aim to provide.
Your case has now been escalated to our escalations team, and it will be prioritised. We appreciate your patience, and we’re committed to making sure you receive the support you should have received from the beginning.
Kind regards,
The GoSolr Team
Thank you for sharing this feedback. We understand how disappointing this experience has been, that’s not the service we aim to provide.
Your case has now been escalated to our escalations team, and it will be prioritised. We appreciate your patience, and we’re committed to making sure you receive the support you should have received from the beginning.
Kind regards,
The GoSolr Team
GoSolr's reply28 Nov 2025, 14:57
Official
Hi Adele,
Thank you for sharing this feedback. We understand how disappointing this experience has been, that’s not the service we aim to provide.
Your case has now been escalated to our escalations team, and it will be prioritised. We appreciate your patience, and we’re committed to making sure you receive the support you should have received from the beginning.
Kind regards,
The GoSolr Team
Thank you for sharing this feedback. We understand how disappointing this experience has been, that’s not the service we aim to provide.
Your case has now been escalated to our escalations team, and it will be prioritised. We appreciate your patience, and we’re committed to making sure you receive the support you should have received from the beginning.
Kind regards,
The GoSolr Team