1 reviews | Active since Sept 2023
Bad Service and Incompetence
GoSolr employed Sparki Solar as their service provider who did an installation at my house in April 2023. It didn’t start of well, as Sparki didn’t pitch for the installation on the day as arranged.
After some calls and e- mails, they eventually came to do the installation.
I live in a security Estate which requires signing off of a Test Certificate by a ECSA Registered Engineer.
I have sent NUMEROUS mails to GoSolr and Sparki with no avail!! I received read receipts from all parties but with no response from GoSolr.
The only person responding now and then, with empty promises, but no effort to get the job done is David Teasdale from Sparki.
I have NEVER written a bad review on this platform, but I need to warn people against using these 2 *********** companies.
I am now paying GoSolr every month without the benefits of a reduced electricity bill and NO valid COC for my home insurance as the Test Certificate was not done and signed off to date, despite of months of me trying to finalise it.
I am also still waiting for the App to be installed and explained to me as promised on day of installation, as the person who was sent to my house was not trained to do so.
We deeply regret the difficulties you've encountered with your solar installation provided by GoSolr. Your feedback is of utmost importance to us, and we sincerely apologise for the inconveniences you've faced.
As for the App installation, we will ensure that a support agent is is in contact with you to fulfil this commitment and ensure that you can fully enjoy the benefits of our services. We take your concerns about communication seriously, and we will work to improve our responsiveness to your emails and concerns. Your satisfaction is of paramount importance to us, and we are dedicated to resolving these issues promptly.
Our customer support team will remain in close contact with you to ensure that these matters are resolved to your satisfaction.
Once again, we apologize for the challenges you've faced, and we thank you for bringing them to our attention. We are committed to improving our services and ensuring that you receive the high-quality solar solution you signed up for with GoSolr.
Regards,
GoSolr Team Management
We deeply regret the difficulties you've encountered with your solar installation provided by GoSolr. Your feedback is of utmost importance to us, and we sincerely apologise for the inconveniences you've faced.
As for the App installation, we will ensure that a support agent is is in contact with you to fulfil this commitment and ensure that you can fully enjoy the benefits of our services. We take your concerns about communication seriously, and we will work to improve our responsiveness to your emails and concerns. Your satisfaction is of paramount importance to us, and we are dedicated to resolving these issues promptly.
Our customer support team will remain in close contact with you to ensure that these matters are resolved to your satisfaction.
Once again, we apologize for the challenges you've faced, and we thank you for bringing them to our attention. We are committed to improving our services and ensuring that you receive the high-quality solar solution you signed up for with GoSolr.
Regards,
GoSolr Team Management