MvdM
Marinda van der Merwe
1 reviews | Active since Jan 2023
30 Jan 2023, 15:30
BAD SERVICE
Poor service! Since I paid the initial administration fee a few weeks ago, I was kept in the dark regarding the installation date. I never insisted on special treatment for installation. All I asked was : "Just give me an indication of installation date". All I got, was numerous empty promises from the agent, Willem Whiteman. I will not recommend this company at all!
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GoSolr's replyOfficial
03 Feb 2023, 09:29Good morning Marinda,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your order was received on 8th January 2023 and processed between the 9th January and 13th January 2023. On the 13th January 2023 you were placed on the installer list for scheduling. The installers would then reach out to you and provide a suitable installation date. As you have not received an install date you cancelled your agreement and subsequently a refund has been processed.
We sincerely apologise that you could not be provided with a date in the time frame requested as the current installation schedule is 6 to 8 weeks from the date the admin fee is paid. We do hope that you would reconsider and allow us the opportunity to assist and provide you with the level of service we strive for.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
GoSolr's reply03 Feb 2023, 09:29
Official
Good morning Marinda,
We are saddened to hear that you have not received the level of service we strive for.
We are currently inundated with calls as well as emails and we sincerely apologise for the frustration and inconvenience caused.
We can confirm that your order was received on 8th January 2023 and processed between the 9th January and 13th January 2023. On the 13th January 2023 you were placed on the installer list for scheduling. The installers would then reach out to you and provide a suitable installation date. As you have not received an install date you cancelled your agreement and subsequently a refund has been processed.
We sincerely apologise that you could not be provided with a date in the time frame requested as the current installation schedule is 6 to 8 weeks from the date the admin fee is paid. We do hope that you would reconsider and allow us the opportunity to assist and provide you with the level of service we strive for.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management