1 reviews | Active since Feb 2022
Bad installation and no after sales support.
They deserve a zero when it comes to after sales support. Their calls and emails are never answered. When they answer they promise to get back and that’s the last time you will hear from them.
Initially I struggled to get the COC and the Cost Invoice of the installation to have have it insured with my insurance. Another struggle was to have the Solarman App functioning on your phone to monitor the system. I had to personally contact Deye in China to have the app connected and working on my phone. I am pretty sure they are still trying to get back to me to have the app sorted.
No initial site inspection was done by their installer Sparki. They just rocked up with the equipment to do the installation.
When they came to install the panels, I told and showed them the perfect North Facing roof space to have the panels installed. Their installer decided to have them installed on two different section that have a big chimney that will completely shade the panels in winter season. Five panels on a roof section with a chimney, three panels on a different roof section also with a chimney that gets the sunshine much later in the morning that will be completely shaded in winter’s season, with all eight panels connected in one MPPT. I had informed the installer to have four panels in one string for each MPPT.
I then made a request to have them moved to best North facing roof with no shading, and also provided provided them with photos of the roof. Sparki their agreed to this, but I had to pay for the moving of the panels. I rejected to pay as the incorrect of the panels was the fault of their installer not listening to me when I had told them where to correctly place the panels.
Their area manager came to inspect the roof and saw what I was talking about, and even took photos of the chimneys that will shade panels, and the suitable roof space to place them.
Even now in summer the system is not performing to its optimal capacity due to the location of the installed panels.
Their installer Sparki has now changed from me paying to have the panels moved to now they have installed the panels in the correct roof space, even with the evidence provided by me and their are manager.
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the installers reached out to you about moving the panels and they currently waiting on a reply from you. In theory we can only connect 8 panels to one string.
Upon checking your plant, we can conclude that your system is functioning as it should and that you are getting as much out of the system. An extra battery has been processed and this will be installed in the upcoming week as well as moving the panels to the roof you requested.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
We are saddened to hear that you have not received the level of service we strive for.
We have taken the matter seriously and the following has been concluded.
We can confirm that the installers reached out to you about moving the panels and they currently waiting on a reply from you. In theory we can only connect 8 panels to one string.
Upon checking your plant, we can conclude that your system is functioning as it should and that you are getting as much out of the system. An extra battery has been processed and this will be installed in the upcoming week as well as moving the panels to the roof you requested.
Once again please accept our sincere apologies and we hope that all the required information and correspondence requested has been received in good order.
Should you need any further assistance, please do not hesitate to contact our us via *** or our helpline ***.
Regards,
Gosolr Team Management
The installer never reached out to me about moving the solar panels. The only time they called me was on 2023-01-03 to come and install the additional battery on the following day, which they never did, and have their area manager come and view the roof space on 2023-01-11.
Now I'm amazed that they say to you that they are waiting for a reply from me to have the panels moved.
I will wait for their call.
The installer never reached out to me about moving the solar panels. The only time they called me was on 2023-01-03 to come and install the additional battery on the following day, which they never did, and have their area manager come and view the roof space on 2023-01-11.
Now I'm amazed that they say to you that they are waiting for a reply from me to have the panels moved.
I will wait for their call.
Your installer Sparki failed to call and make arrangements to have this issue sorted out this week.
I had to personally contact them myself to enquire about when they are coming to do deal with this. Their arrogant and condescending consulted Tali gave me silly attitude and that Gosolr never agreed to have the panels moved to where I want them to be placed.
Your installer Sparki and their sales consulted Tali will be the downfall of Gosolr.
Your installer Sparki failed to call and make arrangements to have this issue sorted out this week.
I had to personally contact them myself to enquire about when they are coming to do deal with this. Their arrogant and condescending consulted Tali gave me silly attitude and that Gosolr never agreed to have the panels moved to where I want them to be placed.
Your installer Sparki and their sales consulted Tali will be the downfall of Gosolr.
Today the battery was supposed to be installed as promised, but nothing.
Sparki installers came to move the panels, but they did not bring the battery.
When I enquired as to what has happened to the battery that was reserved and supposed to be installed on 2023-01-04, and again on 2023-01-26, I was told by Tali from Sparki that it was given to another client, and they have ran out of stock.
How do these people operate with false promises to their clients.
Still no calls or communication from Gosolr on how to resolve this issue.
Today the battery was supposed to be installed as promised, but nothing.
Sparki installers came to move the panels, but they did not bring the battery.
When I enquired as to what has happened to the battery that was reserved and supposed to be installed on 2023-01-04, and again on 2023-01-26, I was told by Tali from Sparki that it was given to another client, and they have ran out of stock.
How do these people operate with false promises to their clients.
Still no calls or communication from Gosolr on how to resolve this issue.
Everything has now been sorted, and hope all will go well with the system and service from Gosolr.
Everything has now been sorted, and hope all will go well with the system and service from Gosolr.