Bad installation and equipment not working!

I am now six months into my GoSolr contract, and unfortunately my experience has been overwhelmingly negative.

Shortly after installation, the inverters needed replacement while the 'BRAIN' installed has never worked, and since then I’ve had ongoing roof leaks for more than three months. These issues have caused significant disruption and damages to our property, and despite repeatedly asking for clear timelines or solutions, I have still not received any meaningful answers.

One of the biggest frustrations has been the lack of written communication. I have asked multiple times for updates, plans, or explanations in writing, but GoSolr has consistently refused to provide anything formal or documented. Instead, I receive vague verbal promises that lead nowhere.

Throughout this process, GoSolr has repeatedly shifted the blame to the installer Nano, instead of taking responsibility as the service provider I am contracted with. As a customer, this has left me feeling stuck between two parties with no accountability from either side.

After six months, I expected reliability, professionalism, and proper support. Instead, I have had unresolved technical issues( Brain still not working), ongoing damage to my property, empty promises, and almost no proper communication.

This review reflects my direct, personal experience, and I hope it helps others make an informed decision before signing a contract.