IM
Irene M
1 reviews | Active since Aug 2022
10 Feb 2025, 11:54
Bad GoSolr experience
It has taken me 18 months to get them to move my panels to a more optimal spot on my roof. They installed in on that spot which does not provide the optimal sun exposure. I have decided to cancel my contract due to my experience and frustration due to lack of interest and service on their part and they have requested payment of R18 000.00 to initiate the deinstallation process.
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Replies (3)0
Replies (3)
GoSolr's replyOfficial
14 Feb 2025, 10:36Hi Irene
We appreciate your feedback. System placement is key to performance, and we always aim to ensure optimal installations.
Our team is actively reviewing your case and working on the best possible solution for you. They will be in touch soon to assist you further.
Sunny regards
GoSolr management
We appreciate your feedback. System placement is key to performance, and we always aim to ensure optimal installations.
Our team is actively reviewing your case and working on the best possible solution for you. They will be in touch soon to assist you further.
Sunny regards
GoSolr management
GoSolr's reply14 Feb 2025, 10:36
Official
Hi Irene
We appreciate your feedback. System placement is key to performance, and we always aim to ensure optimal installations.
Our team is actively reviewing your case and working on the best possible solution for you. They will be in touch soon to assist you further.
Sunny regards
GoSolr management
We appreciate your feedback. System placement is key to performance, and we always aim to ensure optimal installations.
Our team is actively reviewing your case and working on the best possible solution for you. They will be in touch soon to assist you further.
Sunny regards
GoSolr management
IM
Irene M's updateReviewer Update
09 Apr 2025, 13:04Not surprisingly the words "Our team is actively reviewing your case and working on the best possible solution for you" means nothing. NOTHING has happened on my case since my first review -- NOTHING. And now GoSolr is ignoring my any further attempts to start deinstallation process
IM
Irene M's update09 Apr 2025, 13:04
Reviewer Update
Not surprisingly the words "Our team is actively reviewing your case and working on the best possible solution for you" means nothing. NOTHING has happened on my case since my first review -- NOTHING. And now GoSolr is ignoring my any further attempts to start deinstallation process
GoSolr's replyOfficial
20 Oct 2025, 09:28Hi Irene,
Thank you for your patience while our team worked to resolve this matter. We’re glad everything has since been addressed and appreciate you giving us the opportunity to assist.
Kind regards,
The GoSolr Team
Thank you for your patience while our team worked to resolve this matter. We’re glad everything has since been addressed and appreciate you giving us the opportunity to assist.
Kind regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 09:28
Official
Hi Irene,
Thank you for your patience while our team worked to resolve this matter. We’re glad everything has since been addressed and appreciate you giving us the opportunity to assist.
Kind regards,
The GoSolr Team
Thank you for your patience while our team worked to resolve this matter. We’re glad everything has since been addressed and appreciate you giving us the opportunity to assist.
Kind regards,
The GoSolr Team