LvdM
Lettie van der Merwe

1 reviews | Active since Jun 2023

14 Jun 2023, 19:50

BAD

Good evening

Four and half months ago you installed a very very very bad system to our property. I think we phoned you every day of the past 4½ months a good example today there was NO LOADSHEDDING UNTIL 16:00 but exactly 14:00 all the essentials was out but the stove and the aircon keep on working. After the loadshedding only my kitchen light comes on my computer and the wi fi. We switch off the solar so that we can have old faithful Escom but your brilliant electrician (Johannes) who in stalled the system made a mistake some where with the connection from Escom to my property.

Due to these mistakes my husband fell he is 77yeaars old, because it is dark and he has poor sight in his eye.

You have exactly 24 hours to come and fix all the problems because we are going to take legal action now

1. FOR A ***** COC THAT YOU SENT US. 2. For poor workmanship 3. With our money there is nothing wrong, you didn’t complain about it, it came direct from our bank account. 4. We don’t owe you a sent but you owe us a decent system that is fault less. 5. You send us pictures that we use to much power, but there is suppose to be Escom power at that time. When must I do my washing and ironing, and my dishwasher and when can my husband work in his workshop.

Mrs van der Merwe ***

0
Replies (1)
GoSolr
GoSolr's reply15 Jun 2023, 12:13
Official
Hi Lettie,

Sincere apologies for the delay in resolving this matter. Sorry to hear about your husband. We hope that the injury was not too serious.

This will be escalated with our Technical management team and they will reach out to you.

Regards, 

Gosolr Team Management