Bad Customer Support & Value for Money

I am extremely disappointed with the service I’ve received from GoSolr. There is no meaningful response to emails or requests for assistance, and the support experience has been consistently poor. The system itself is overpriced for what you actually get. There is almost no flexibility to customise settings, which means you cannot optimise usage or reduce electricity costs. GoSolr maintains full control over the system, and unfortunately this seems to work in their favour, not the consumer’s. The result is higher monthly costs, increased grid usage, and very limited ability to manage your own energy consumption. Yes, the system provides convenience during power outages, but that benefit does not justify the increased running costs or the lack of control. For the price you pay, you would expect a solution that genuinely reduces your electricity expenses, not one that locks you in and drives them up. Overall, the value proposition is poor, the support is lacking, and the system feels intentionally restrictive. I cannot recommend GoSolr based on my experience.