AM
Anathi M
1 reviews | Active since Feb 2022
26 Mar 2026, 15:36
Bad customer service.
I have sent an email and made calls since 2026-03-20, for the solar system to be cancelled.
The call log has been escalated a couple of times with promises of being called, and I am yet to receive a call from Gosolr.
Now today I am being told that the person who is supposed to be dealing with this cancellation is out of office, after I had personally called them.
I want this system removed from my house.
Helpful (0)
Replies (3)0
Replies (3)
GoSolr's replyOfficial
27 Mar 2026, 08:47Hi Anathi,
We understand your frustration. This is not the level of service we aim to provide.
We would like to inform you that this matter is being prioritised, and a member of our team will be in contact with you shortly to move this forward and bring it to resolution.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
We understand your frustration. This is not the level of service we aim to provide.
We would like to inform you that this matter is being prioritised, and a member of our team will be in contact with you shortly to move this forward and bring it to resolution.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
GoSolr's reply27 Mar 2026, 08:47
Official
Hi Anathi,
We understand your frustration. This is not the level of service we aim to provide.
We would like to inform you that this matter is being prioritised, and a member of our team will be in contact with you shortly to move this forward and bring it to resolution.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
We understand your frustration. This is not the level of service we aim to provide.
We would like to inform you that this matter is being prioritised, and a member of our team will be in contact with you shortly to move this forward and bring it to resolution.
Thank you for bringing this to our attention.
Kind regards,
The GoSolr Team
AM
Anathi M's updateReviewer Update
05 Apr 2026, 11:42They got back to me after seeing this review and resolved the issue.
They need to take after sales service seriously, no and not resolve issues after they had been posted on social media and hellopeter.
They need to take after sales service seriously, no and not resolve issues after they had been posted on social media and hellopeter.
AM
Anathi M's update05 Apr 2026, 11:42
Reviewer Update
They got back to me after seeing this review and resolved the issue.
They need to take after sales service seriously, no and not resolve issues after they had been posted on social media and hellopeter.
They need to take after sales service seriously, no and not resolve issues after they had been posted on social media and hellopeter.
AM
Anathi M's updateReviewer Update
10 Apr 2026, 09:43Maybe this is where I need to communicate with Gosolr as they never make contact in order to resolve this issue.
I constantly have to contact them as they do not make any follow ups to their promises.
I made the payment for the de-install and have not response from them, the only promises are to call me back, and nothing.
Remove the system from my house as I want to install my own solar system.
I constantly have to contact them as they do not make any follow ups to their promises.
I made the payment for the de-install and have not response from them, the only promises are to call me back, and nothing.
Remove the system from my house as I want to install my own solar system.
AM
Anathi M's update10 Apr 2026, 09:43
Reviewer Update
Maybe this is where I need to communicate with Gosolr as they never make contact in order to resolve this issue.
I constantly have to contact them as they do not make any follow ups to their promises.
I made the payment for the de-install and have not response from them, the only promises are to call me back, and nothing.
Remove the system from my house as I want to install my own solar system.
I constantly have to contact them as they do not make any follow ups to their promises.
I made the payment for the de-install and have not response from them, the only promises are to call me back, and nothing.
Remove the system from my house as I want to install my own solar system.