TD
Thyann D
1 reviews | Active since Jul 2021
27 Mar 2025, 11:33
Bad Customer Service
Sent several emails, paid the R30 000 deinstallation fee over a week ago, phoned several times, promised call backs, feedback - none received.
Customer care and retentions department does not care about the customers.
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Replies (1)
GoSolr's replyOfficial
27 Mar 2025, 11:49Hi Thyann,
Thank you for bringing this to our attention. I can confirm that our team has been in touch with you and has set expectations around the deinstallation process. We’ve scheduled the deinstallation for tomorrow and are committed to making sure everything runs smoothly.
Thank you for bringing this to our attention. I can confirm that our team has been in touch with you and has set expectations around the deinstallation process. We’ve scheduled the deinstallation for tomorrow and are committed to making sure everything runs smoothly.
We sincerely apologize for any frustration caused and truly appreciate your patience. Should you have any further questions or concerns, feel free to reach out directly.
Kind regards,
The GoSolr Team
Kind regards,
The GoSolr Team
GoSolr's reply27 Mar 2025, 11:49
Official
Hi Thyann,
Thank you for bringing this to our attention. I can confirm that our team has been in touch with you and has set expectations around the deinstallation process. We’ve scheduled the deinstallation for tomorrow and are committed to making sure everything runs smoothly.
Thank you for bringing this to our attention. I can confirm that our team has been in touch with you and has set expectations around the deinstallation process. We’ve scheduled the deinstallation for tomorrow and are committed to making sure everything runs smoothly.
We sincerely apologize for any frustration caused and truly appreciate your patience. Should you have any further questions or concerns, feel free to reach out directly.
Kind regards,
The GoSolr Team
Kind regards,
The GoSolr Team