AB
Aurial B
1 reviews | Active since Dec 2015
08 Oct 2025, 21:07
Bad customer service
I requested a cancellation and deinstallation of the GoSolr system due to my property that I have sold. After multiple emails and follow up calls I still have not heard back from the company about the deinstallation. Promises were made to send a inspector out to make sure the system can be uninstalled, nothing has happend. You call the call centre they never return calls and emails are unanswered. This is unacceptable and very poor customer service. I have been a loyal customer and have referred many other customers to GoSolr which I now regret.
Helpful (0)
Replies (1)0
Replies (1)
GoSolr's replyOfficial
09 Oct 2025, 10:08Hi Aurial,
We completely understand how important it is to have your deinstallation handled promptly, especially after the sale of your property. Our team has reconnected with you and is actively finalizing the necessary steps, including your deinstallation invoice. We appreciate your patience and the support you’ve shown GoSolr over the years, we’ll make sure this matter is resolved as quickly as possible.
Kind regards,
The GoSolr Team
We completely understand how important it is to have your deinstallation handled promptly, especially after the sale of your property. Our team has reconnected with you and is actively finalizing the necessary steps, including your deinstallation invoice. We appreciate your patience and the support you’ve shown GoSolr over the years, we’ll make sure this matter is resolved as quickly as possible.
Kind regards,
The GoSolr Team
GoSolr's reply09 Oct 2025, 10:08
Official
Hi Aurial,
We completely understand how important it is to have your deinstallation handled promptly, especially after the sale of your property. Our team has reconnected with you and is actively finalizing the necessary steps, including your deinstallation invoice. We appreciate your patience and the support you’ve shown GoSolr over the years, we’ll make sure this matter is resolved as quickly as possible.
Kind regards,
The GoSolr Team
We completely understand how important it is to have your deinstallation handled promptly, especially after the sale of your property. Our team has reconnected with you and is actively finalizing the necessary steps, including your deinstallation invoice. We appreciate your patience and the support you’ve shown GoSolr over the years, we’ll make sure this matter is resolved as quickly as possible.
Kind regards,
The GoSolr Team