1 reviews | Active since Nov 2014
Bad Bad Service!!
Bad, bad, bad service!! ...... but dare to de-install then it gets even worse. I have been negotiating for over 2 months about removing the system, one step gets resolved after numerous requests then you get stuck at the next step. Sorting out the date for removal has been an absolute nightmare for another month now. We are selling on auction and had to postpone the auction date twice to avoid auctioning with the system included. They simply do not respond to any inquiries, and promise to phone back if you manage to talk to someone after numerous attempts to call. Then they never call back and you have to start all over again. And yet they keep charging me for the system on which my notice has already expired due to their unavailability to remove the system. Why should I continue paying until they decide to remove the system even though I have explained that the property is going on auction?
Thank you for your review. We understand your frustration and the urgency of your situation regarding the removal of the system, especially with the impending auction of your property. We have escalated this matter to our support team to ensure it is addressed promptly.
Sincerely,
GoSolr Team Management
Thank you for your review. We understand your frustration and the urgency of your situation regarding the removal of the system, especially with the impending auction of your property. We have escalated this matter to our support team to ensure it is addressed promptly.
Sincerely,
GoSolr Team Management
I refer to my complaint of 12 December 2024 - after my complaint, the service got even worse!
After numerous phone calls and emails, they still charged me for one month's service after they delayed de-installment for over a month!! Why should I have to pay the service for the month they delayed?
My notice period expired on 11 November and they only de-installed the system on 20 December - the service was not used as the house was vacant. We already signed an agreement for de-installation charges and my payments were taken first against the December service for which I am not liable - now they show an outstanding balance on the agreement.
They ignore my requests for correction but quickly send reminders and demands for this balance.
STAY AWAY FROM THIS COMPANY- THEY ARE THE WORST IN CUSTOMER SERVICE!!
I refer to my complaint of 12 December 2024 - after my complaint, the service got even worse!
After numerous phone calls and emails, they still charged me for one month's service after they delayed de-installment for over a month!! Why should I have to pay the service for the month they delayed?
My notice period expired on 11 November and they only de-installed the system on 20 December - the service was not used as the house was vacant. We already signed an agreement for de-installation charges and my payments were taken first against the December service for which I am not liable - now they show an outstanding balance on the agreement.
They ignore my requests for correction but quickly send reminders and demands for this balance.
STAY AWAY FROM THIS COMPANY- THEY ARE THE WORST IN CUSTOMER SERVICE!!