BT
Bruce T
1 reviews | Active since Nov 2018
29 Aug 2025, 09:20
BAD BAD BAD SERVICE AND COMMUNICATION
i have been a client of theirs for a couple of years now. i have even referred plenty of my friends to them. when i did my research, they were the company to go with for solar. Or so i thought. this past Monday they sent people to do a inspection.GREAT.....well during this inspection they found my one panel was broken. I was told phone them because it was still early in the morning, they could come replace the panel maybe that same day......I phoned ...the phone rang so long that i asked their people why they don't answer.....they just laughed.... Tuesday i phoned again and i was told that they would handle it and get back to me.......Yesterday (Thursday) afternoon i again phoned and the lady told me that she would put the phone down if i did not speak to her properly. Obviously i was now besides myself......i told her to do what she want but they can come and take their panels and stuff of my roof and shove it ......|Mohammed then phoned me and he explained to me what was what and they had problems etc etc . he also advised me that clearly i was told the wrong things .....and hell was i told the wrong things .............some valid some not in my opinion but that does not matter. Their internal politics and issues should be theirs and not mine .........Now i get a guy that phones me and says he will send me the damaged report and i must submit a insurance claim ........These people do not know what the left hand is doing from the right hand ........clearly their staff is either lazy, *********** or just uninformed but i would not suggest you deal with Gosolr......Nice to start off with and a nightmare when you need help or service.
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Replies (5)
GoSolr's replyOfficial
30 Aug 2025, 18:27Hi Bruce,
Thank you for taking the time to share your experience with us.
Your feedback is important to us, especially as a long-standing client who has referred others to GoSolr, and we completely understand your frustration.
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you. If you have any further questions once you’ve reviewed the report, please don’t hesitate to reach out, we’ll be more than happy to assist.
We truly appreciate your patience as we work to resolve this quickly and restore your confidence in our service.
Thank you for taking the time to share your experience with us.
Your feedback is important to us, especially as a long-standing client who has referred others to GoSolr, and we completely understand your frustration.
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you. If you have any further questions once you’ve reviewed the report, please don’t hesitate to reach out, we’ll be more than happy to assist.
We truly appreciate your patience as we work to resolve this quickly and restore your confidence in our service.
GoSolr's reply30 Aug 2025, 18:27
Official
Hi Bruce,
Thank you for taking the time to share your experience with us.
Your feedback is important to us, especially as a long-standing client who has referred others to GoSolr, and we completely understand your frustration.
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you. If you have any further questions once you’ve reviewed the report, please don’t hesitate to reach out, we’ll be more than happy to assist.
We truly appreciate your patience as we work to resolve this quickly and restore your confidence in our service.
Thank you for taking the time to share your experience with us.
Your feedback is important to us, especially as a long-standing client who has referred others to GoSolr, and we completely understand your frustration.
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you. If you have any further questions once you’ve reviewed the report, please don’t hesitate to reach out, we’ll be more than happy to assist.
We truly appreciate your patience as we work to resolve this quickly and restore your confidence in our service.
BT
Bruce T's updateReviewer Update
02 Sept 2025, 12:02Good morning
Thank you for your response but let me point out a fact or two.
The date and time exactly is now 2 Sept 2025 at 11h56. I don't know to whom the damage report was sent but it was not to me or my wife...I have received nothing. i have double checked. Even my spam mails but nothing .....you have explained the claims process i agree however to explain it to a client years after they have been on your books when there is a problem is pointless. As mentioned, what was sold and what is fact are two totally different facts ......Now that clearly i must have a claim and submit it you cannot even get it right ......You stated the following verbatim
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you.
Nonsense. I have not received anything and this just proves my point that the left and right hand does not know what to do and what is and what is not done and explained............
i keep to my statement. POOR POOR POOR Service and communication..........
Thank you for your response but let me point out a fact or two.
The date and time exactly is now 2 Sept 2025 at 11h56. I don't know to whom the damage report was sent but it was not to me or my wife...I have received nothing. i have double checked. Even my spam mails but nothing .....you have explained the claims process i agree however to explain it to a client years after they have been on your books when there is a problem is pointless. As mentioned, what was sold and what is fact are two totally different facts ......Now that clearly i must have a claim and submit it you cannot even get it right ......You stated the following verbatim
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you.
Nonsense. I have not received anything and this just proves my point that the left and right hand does not know what to do and what is and what is not done and explained............
i keep to my statement. POOR POOR POOR Service and communication..........
BT
Bruce T's update02 Sept 2025, 12:02
Reviewer Update
Good morning
Thank you for your response but let me point out a fact or two.
The date and time exactly is now 2 Sept 2025 at 11h56. I don't know to whom the damage report was sent but it was not to me or my wife...I have received nothing. i have double checked. Even my spam mails but nothing .....you have explained the claims process i agree however to explain it to a client years after they have been on your books when there is a problem is pointless. As mentioned, what was sold and what is fact are two totally different facts ......Now that clearly i must have a claim and submit it you cannot even get it right ......You stated the following verbatim
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you.
Nonsense. I have not received anything and this just proves my point that the left and right hand does not know what to do and what is and what is not done and explained............
i keep to my statement. POOR POOR POOR Service and communication..........
Thank you for your response but let me point out a fact or two.
The date and time exactly is now 2 Sept 2025 at 11h56. I don't know to whom the damage report was sent but it was not to me or my wife...I have received nothing. i have double checked. Even my spam mails but nothing .....you have explained the claims process i agree however to explain it to a client years after they have been on your books when there is a problem is pointless. As mentioned, what was sold and what is fact are two totally different facts ......Now that clearly i must have a claim and submit it you cannot even get it right ......You stated the following verbatim
Our team has been in contact to explain the insurance claim process and ensure that you’re kept updated every step of the way. The damage report and quote are being finalised and has been shared with you.
Nonsense. I have not received anything and this just proves my point that the left and right hand does not know what to do and what is and what is not done and explained............
i keep to my statement. POOR POOR POOR Service and communication..........
BT
Bruce T's updateReviewer Update
05 Sept 2025, 11:55and so the incompetence continues......Mohammed Laher mailed me 3 days ago....Mail belowHelp <***> | Tue, Sep 2, 3:39 PM (3 days ago) | |
to me
Good Day Bruce
Please find a copy of the quote on the replacement of a solar panel.Best regards,
Mohamed Laher
Customer Service Agent
Phone: *** - option 2
Website: www.gosolr.co.za
i mailed him right back and phoned up until today now a total of 6 times...every time he is either busy or in a meeting ..left several messages for him to phone me but to no avail..This morning i asked to speak to a senior person and i was told there is no such person ..On their recorded lines.......
Mohammed if you dont get your messages at your own company then maybe you will get this
PHONE ME ....Much better or clearer i cannot ask.........
again i stand by my point.....the left and right hand dont know what they are doing ......I still dont have my damage report ...this morning Sparky calls me to ask if they can come and asses the damages......They were the ones that pointed out three weeks back that the panel was broken.........
to me
Good Day Bruce
Please find a copy of the quote on the replacement of a solar panel.Best regards,
Mohamed Laher
Customer Service Agent
Phone: *** - option 2
Website: www.gosolr.co.za
i mailed him right back and phoned up until today now a total of 6 times...every time he is either busy or in a meeting ..left several messages for him to phone me but to no avail..This morning i asked to speak to a senior person and i was told there is no such person ..On their recorded lines.......
Mohammed if you dont get your messages at your own company then maybe you will get this
PHONE ME ....Much better or clearer i cannot ask.........
again i stand by my point.....the left and right hand dont know what they are doing ......I still dont have my damage report ...this morning Sparky calls me to ask if they can come and asses the damages......They were the ones that pointed out three weeks back that the panel was broken.........
BT
Bruce T's update05 Sept 2025, 11:55
Reviewer Update
and so the incompetence continues......Mohammed Laher mailed me 3 days ago....Mail belowHelp <***> | Tue, Sep 2, 3:39 PM (3 days ago) | |
to me
Good Day Bruce
Please find a copy of the quote on the replacement of a solar panel.Best regards,
Mohamed Laher
Customer Service Agent
Phone: *** - option 2
Website: www.gosolr.co.za
i mailed him right back and phoned up until today now a total of 6 times...every time he is either busy or in a meeting ..left several messages for him to phone me but to no avail..This morning i asked to speak to a senior person and i was told there is no such person ..On their recorded lines.......
Mohammed if you dont get your messages at your own company then maybe you will get this
PHONE ME ....Much better or clearer i cannot ask.........
again i stand by my point.....the left and right hand dont know what they are doing ......I still dont have my damage report ...this morning Sparky calls me to ask if they can come and asses the damages......They were the ones that pointed out three weeks back that the panel was broken.........
to me
Good Day Bruce
Please find a copy of the quote on the replacement of a solar panel.Best regards,
Mohamed Laher
Customer Service Agent
Phone: *** - option 2
Website: www.gosolr.co.za
i mailed him right back and phoned up until today now a total of 6 times...every time he is either busy or in a meeting ..left several messages for him to phone me but to no avail..This morning i asked to speak to a senior person and i was told there is no such person ..On their recorded lines.......
Mohammed if you dont get your messages at your own company then maybe you will get this
PHONE ME ....Much better or clearer i cannot ask.........
again i stand by my point.....the left and right hand dont know what they are doing ......I still dont have my damage report ...this morning Sparky calls me to ask if they can come and asses the damages......They were the ones that pointed out three weeks back that the panel was broken.........
BT
Bruce T's updateReviewer Update
06 Oct 2025, 11:44ANd still we are no further than we were ......I have replaced the panel and i have paid the money out of my own pocket .......Mohamed has promised to get back to me weeks ago....The problem with the panel was not my fault but poor workmanship....
my email to all my friends and colleagues below;
to Mohamed,
Good morning friends and colleagues
I am blind copying you for the reason that I do not want to have your emails used where they do not have your permission to do so. SO please forgive me for that.
I do however want to tell you that most of you were deferred by myself to go to GOSOLR as their product was great.....Well that might be the case but hope that you do not have any problems or issues on your system as their after sales service is even worse than our councils or state bodies.....There is no after sales service and when you have a problem you cannot find one person whom you can talk to........PLEASE TRY AND PHONE THEM AND ASK TO SPEAK TO A MANAGER OR ANYONE IN AUTHORITY...I dare you ....there is no one .......The person i dealt with is Mohamed, the one i email......He too makes promises that he does not keep .......i have been dealing with them now for more than two months or even longer ..I am not even sure any more.....But the long story is that i had to pay for a panel that was broken that was not my fault ...two independt panel suppliers told me one story ....Gosolr people tell a different one ..OF course but the fact remains the panel was busted not by my fault but but poor instalion...that is the only reasonable argument that can be made .....FAct is i am out of pocket and it was not my fault ..Mohamed promised me that he would follow up and call me..Well i had to phone him...then he again promised to get back to me and even promised he made a diary entry so as to not forget...Well once again no call .....
I am not saying or telling any of you what to do or not to do but rather know that when you have an issue they do not deliver as promised .......THAT I GUARANTEE YOU........
I am also placing this entire mail as it is on hellopeter so the people that are not with them yet should know.........sales are great ..after that they are poor poor poor......
my email to all my friends and colleagues below;
to Mohamed,
Good morning friends and colleagues
I am blind copying you for the reason that I do not want to have your emails used where they do not have your permission to do so. SO please forgive me for that.
I do however want to tell you that most of you were deferred by myself to go to GOSOLR as their product was great.....Well that might be the case but hope that you do not have any problems or issues on your system as their after sales service is even worse than our councils or state bodies.....There is no after sales service and when you have a problem you cannot find one person whom you can talk to........PLEASE TRY AND PHONE THEM AND ASK TO SPEAK TO A MANAGER OR ANYONE IN AUTHORITY...I dare you ....there is no one .......The person i dealt with is Mohamed, the one i email......He too makes promises that he does not keep .......i have been dealing with them now for more than two months or even longer ..I am not even sure any more.....But the long story is that i had to pay for a panel that was broken that was not my fault ...two independt panel suppliers told me one story ....Gosolr people tell a different one ..OF course but the fact remains the panel was busted not by my fault but but poor instalion...that is the only reasonable argument that can be made .....FAct is i am out of pocket and it was not my fault ..Mohamed promised me that he would follow up and call me..Well i had to phone him...then he again promised to get back to me and even promised he made a diary entry so as to not forget...Well once again no call .....
I am not saying or telling any of you what to do or not to do but rather know that when you have an issue they do not deliver as promised .......THAT I GUARANTEE YOU........
I am also placing this entire mail as it is on hellopeter so the people that are not with them yet should know.........sales are great ..after that they are poor poor poor......
BT
Bruce T's update06 Oct 2025, 11:44
Reviewer Update
ANd still we are no further than we were ......I have replaced the panel and i have paid the money out of my own pocket .......Mohamed has promised to get back to me weeks ago....The problem with the panel was not my fault but poor workmanship....
my email to all my friends and colleagues below;
to Mohamed,
Good morning friends and colleagues
I am blind copying you for the reason that I do not want to have your emails used where they do not have your permission to do so. SO please forgive me for that.
I do however want to tell you that most of you were deferred by myself to go to GOSOLR as their product was great.....Well that might be the case but hope that you do not have any problems or issues on your system as their after sales service is even worse than our councils or state bodies.....There is no after sales service and when you have a problem you cannot find one person whom you can talk to........PLEASE TRY AND PHONE THEM AND ASK TO SPEAK TO A MANAGER OR ANYONE IN AUTHORITY...I dare you ....there is no one .......The person i dealt with is Mohamed, the one i email......He too makes promises that he does not keep .......i have been dealing with them now for more than two months or even longer ..I am not even sure any more.....But the long story is that i had to pay for a panel that was broken that was not my fault ...two independt panel suppliers told me one story ....Gosolr people tell a different one ..OF course but the fact remains the panel was busted not by my fault but but poor instalion...that is the only reasonable argument that can be made .....FAct is i am out of pocket and it was not my fault ..Mohamed promised me that he would follow up and call me..Well i had to phone him...then he again promised to get back to me and even promised he made a diary entry so as to not forget...Well once again no call .....
I am not saying or telling any of you what to do or not to do but rather know that when you have an issue they do not deliver as promised .......THAT I GUARANTEE YOU........
I am also placing this entire mail as it is on hellopeter so the people that are not with them yet should know.........sales are great ..after that they are poor poor poor......
my email to all my friends and colleagues below;
to Mohamed,
Good morning friends and colleagues
I am blind copying you for the reason that I do not want to have your emails used where they do not have your permission to do so. SO please forgive me for that.
I do however want to tell you that most of you were deferred by myself to go to GOSOLR as their product was great.....Well that might be the case but hope that you do not have any problems or issues on your system as their after sales service is even worse than our councils or state bodies.....There is no after sales service and when you have a problem you cannot find one person whom you can talk to........PLEASE TRY AND PHONE THEM AND ASK TO SPEAK TO A MANAGER OR ANYONE IN AUTHORITY...I dare you ....there is no one .......The person i dealt with is Mohamed, the one i email......He too makes promises that he does not keep .......i have been dealing with them now for more than two months or even longer ..I am not even sure any more.....But the long story is that i had to pay for a panel that was broken that was not my fault ...two independt panel suppliers told me one story ....Gosolr people tell a different one ..OF course but the fact remains the panel was busted not by my fault but but poor instalion...that is the only reasonable argument that can be made .....FAct is i am out of pocket and it was not my fault ..Mohamed promised me that he would follow up and call me..Well i had to phone him...then he again promised to get back to me and even promised he made a diary entry so as to not forget...Well once again no call .....
I am not saying or telling any of you what to do or not to do but rather know that when you have an issue they do not deliver as promised .......THAT I GUARANTEE YOU........
I am also placing this entire mail as it is on hellopeter so the people that are not with them yet should know.........sales are great ..after that they are poor poor poor......
GoSolr's replyOfficial
20 Oct 2025, 15:45Hi Bruce,
We acknowledge your feedback and understand your frustration regarding your recent experience. As a valued customer who has been with us for some time, your concerns are important to us.
Our team has been in contact to clarify the findings from the inspection and outline the next steps regarding your system. We appreciate your time and the opportunity to address this matter directly, and we remain committed to providing clear and consistent communication going forward.
Kind regards,
The GoSolr Team
We acknowledge your feedback and understand your frustration regarding your recent experience. As a valued customer who has been with us for some time, your concerns are important to us.
Our team has been in contact to clarify the findings from the inspection and outline the next steps regarding your system. We appreciate your time and the opportunity to address this matter directly, and we remain committed to providing clear and consistent communication going forward.
Kind regards,
The GoSolr Team
GoSolr's reply20 Oct 2025, 15:45
Official
Hi Bruce,
We acknowledge your feedback and understand your frustration regarding your recent experience. As a valued customer who has been with us for some time, your concerns are important to us.
Our team has been in contact to clarify the findings from the inspection and outline the next steps regarding your system. We appreciate your time and the opportunity to address this matter directly, and we remain committed to providing clear and consistent communication going forward.
Kind regards,
The GoSolr Team
We acknowledge your feedback and understand your frustration regarding your recent experience. As a valued customer who has been with us for some time, your concerns are important to us.
Our team has been in contact to clarify the findings from the inspection and outline the next steps regarding your system. We appreciate your time and the opportunity to address this matter directly, and we remain committed to providing clear and consistent communication going forward.
Kind regards,
The GoSolr Team