Bad After Service

Item: GoSolr
Rating: 1
Author: Kevin L

This seems like the only place to get Gosolr to reply or even acknowledge a problem.

After a whole month of the problem not being resolved, I'm told it has been escalated, yet nothing is happening. This is the worst after-service and would not recommend it, once you're in, getting out is costly.

Helpful (0)

Replies (1)

GoSolr's replyOfficial

23 Jun 2025, 10:17

Hi Kevin,

Thanks for reaching out, and we're really sorry for the frustration you've experienced. This definitely isn’t the level of service we aim to provide.

We’ve shared your case with our team and they’re actively investigating. We’ll be in touch with an update as soon as possible. We know it's been a long wait, and we’re committed to getting this sorted for you.

Thanks for your patience — we’ll be in contact shortly.

Warm regards,
The GoSolr Team

GoSolr's reply23 Jun 2025, 10:17

Official

Hi Kevin,

Thanks for reaching out, and we're really sorry for the frustration you've experienced. This definitely isn’t the level of service we aim to provide.

Thanks for your patience — we’ll be in contact shortly.

Warm regards,
The GoSolr Team