CU
Corrie U
1 reviews | Active since Mar 2012
28 Feb 2024, 14:02
Bad after sale service
I booked a fault on my solar on Monday and was promised that a technician will contact me. Nothing happened. On Tuesday I called again, same promises. Nothing happened. Today I called again, same promises. Nothing happened. What must I do now? Repair it myself and claim from Goslr? This service is unacceptable.
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GoSolr's replyOfficial
29 Feb 2024, 09:37Hi Corrie,
We sincerely apologize for the inconvenience you've experienced with our service. Rest assured, we take your concerns seriously and are committed to resolving this issue promptly.
We sincerely apologize for the inconvenience you've experienced with our service. Rest assured, we take your concerns seriously and are committed to resolving this issue promptly.
As per our records, you are scheduled for today, and we will ensure that our technician contacts you as soon as possible to address the fault with your solar system. Additionally, I will personally follow up with you via a courtesy call to ensure that the issue is being resolved to your satisfaction.
We appreciate your patience and understanding as we work to rectify this situation.
Regards,
GoSolr Team Management
Regards,
GoSolr Team Management
GoSolr's reply29 Feb 2024, 09:37
Official
Hi Corrie,
We sincerely apologize for the inconvenience you've experienced with our service. Rest assured, we take your concerns seriously and are committed to resolving this issue promptly.
We sincerely apologize for the inconvenience you've experienced with our service. Rest assured, we take your concerns seriously and are committed to resolving this issue promptly.
As per our records, you are scheduled for today, and we will ensure that our technician contacts you as soon as possible to address the fault with your solar system. Additionally, I will personally follow up with you via a courtesy call to ensure that the issue is being resolved to your satisfaction.
We appreciate your patience and understanding as we work to rectify this situation.
Regards,
GoSolr Team Management
Regards,
GoSolr Team Management