AVOID GOSOLR & SPARKI

The sign up process was flawless, very professional and the team accommodated me for a date when installation would be convenient... and that's about all I can say that is positive. After a very unprofessional installation by Sparki, with zero training on the app or handover of the system (staff were continually discussing year end /christmas bonus) they disappeared.

Our system worked for approximately an hour before everything went off at 40% battery charge. So we sadly connected to Eskom. All of which has had to be manual. Middle of the night, everything goes off and the newly installed (unnecessarily installed) earth leakage tripped... The next morning the battery was at zero!! At this point we discovered that the app was no longer linked to the system. GoSolr advertises 24/7 support... this is a lie! After waiting 20 mins, our call was finally answered after 8am and we were advised that unless it was a 911 call they wouldn't send the electricians as they dont work over weekends!! The agent stating that they themselves were unable to "see" the system. As newly signed clients with a system that wasn't working you would think we would be a priority... well, think again! It is now 2 days later and still no contact, no call to follow up. On night 2, the system required a manual switch over when the battery failed after 3 hrs, despite us being told that non essential.items such as they geyser had been bypassed to run exclusively off panels and eskom power. There were no heavy draw items used such as air fryer or microwave, as we ordered in to try preserve the system. During the evening, the household ran 3 ceiling fans, 2 fridges and a small chest freezer... the battery lasted 3hrs!! We opted to take a larger system than what our eskom usage reflected but at this rate it will work out as an additional xpense and no use! The system supp**** may be inferior, and seems to only carry the load during the day (based on their estimates) The after sales.service of this company stinks! The handover from Sparki stinks! Save yourself from a headache and do no follow this route.