IV
Ilse V
1 reviews | Active since Sept 2023
30 Jan 2026, 08:48
Appalling Service from GoSolr
We have received appalling service from GoSolr. The system was installed incorrectly, and since then we have experienced nothing but frustration. Numerous appointments were scheduled where no one pitched up, accompanied by empty promises and a lack of follow up despite of countless emails. The APP also did not work. Because the system is not working as it should we were unable to receive a COC. Communication is extremely poor when someone does respond, they fail to arrive as promised. the level of service is awful and deeply disappointing. We have now requested the removal of the system, demand a full refund, and seek reimbur*****t for all additional costs incurred due to the defective system and failure to deliver agreed services.
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Replies (4)
GoSolr's replyOfficial
30 Jan 2026, 09:07Hi Ilze,
We understand how upsetting this experience has been.
Your concerns around the installation, the non-functional app, the inability to obtain a CoC, and the ongoing lack of follow-through have been noted and are being looked into by our team to assist you on. The request for removal, refund, and reimbur*****t has been escalated for senior review so the full history can be assessed properly and ownership taken at the appropriate level.
A senior member of our team will be in direct contact with you to engage on this matter and work toward a clear path forward. We want to ensure this is addressed thoroughly and brought to a proper resolution.
Thank you,
The GoSolr Team
We understand how upsetting this experience has been.
Your concerns around the installation, the non-functional app, the inability to obtain a CoC, and the ongoing lack of follow-through have been noted and are being looked into by our team to assist you on. The request for removal, refund, and reimbur*****t has been escalated for senior review so the full history can be assessed properly and ownership taken at the appropriate level.
A senior member of our team will be in direct contact with you to engage on this matter and work toward a clear path forward. We want to ensure this is addressed thoroughly and brought to a proper resolution.
Thank you,
The GoSolr Team
GoSolr's reply30 Jan 2026, 09:07
Official
Hi Ilze,
We understand how upsetting this experience has been.
Your concerns around the installation, the non-functional app, the inability to obtain a CoC, and the ongoing lack of follow-through have been noted and are being looked into by our team to assist you on. The request for removal, refund, and reimbur*****t has been escalated for senior review so the full history can be assessed properly and ownership taken at the appropriate level.
A senior member of our team will be in direct contact with you to engage on this matter and work toward a clear path forward. We want to ensure this is addressed thoroughly and brought to a proper resolution.
Thank you,
The GoSolr Team
We understand how upsetting this experience has been.
Your concerns around the installation, the non-functional app, the inability to obtain a CoC, and the ongoing lack of follow-through have been noted and are being looked into by our team to assist you on. The request for removal, refund, and reimbur*****t has been escalated for senior review so the full history can be assessed properly and ownership taken at the appropriate level.
A senior member of our team will be in direct contact with you to engage on this matter and work toward a clear path forward. We want to ensure this is addressed thoroughly and brought to a proper resolution.
Thank you,
The GoSolr Team
IV
Ilse V's updateReviewer Update
02 Feb 2026, 09:51I lodged a complaint here on the 30th of January. Today is 2 February and, once again, GoSolr has failed to call us back despite making a public commitment to do so.
This behavior reflects our entire experience with GoSolr. Incorrect installation , missed appointments, empty promises and absolutely no accountability. One has to question where the owners and senior management of GoSolr are in all of this. Are they being made aware of these ongoing failures, or are these issues simply ignored and customers left to chase empty assurances?
At this point, it appears this may be the standard level of service GoSolr provides, with customers repeatedly misled by promised that are never honoured.
Extremely disappointing service from a company that positions itself as professional and community driven.
This behavior reflects our entire experience with GoSolr. Incorrect installation , missed appointments, empty promises and absolutely no accountability. One has to question where the owners and senior management of GoSolr are in all of this. Are they being made aware of these ongoing failures, or are these issues simply ignored and customers left to chase empty assurances?
At this point, it appears this may be the standard level of service GoSolr provides, with customers repeatedly misled by promised that are never honoured.
Extremely disappointing service from a company that positions itself as professional and community driven.
IV
Ilse V's update02 Feb 2026, 09:51
Reviewer Update
I lodged a complaint here on the 30th of January. Today is 2 February and, once again, GoSolr has failed to call us back despite making a public commitment to do so.
This behavior reflects our entire experience with GoSolr. Incorrect installation , missed appointments, empty promises and absolutely no accountability. One has to question where the owners and senior management of GoSolr are in all of this. Are they being made aware of these ongoing failures, or are these issues simply ignored and customers left to chase empty assurances?
At this point, it appears this may be the standard level of service GoSolr provides, with customers repeatedly misled by promised that are never honoured.
Extremely disappointing service from a company that positions itself as professional and community driven.
This behavior reflects our entire experience with GoSolr. Incorrect installation , missed appointments, empty promises and absolutely no accountability. One has to question where the owners and senior management of GoSolr are in all of this. Are they being made aware of these ongoing failures, or are these issues simply ignored and customers left to chase empty assurances?
At this point, it appears this may be the standard level of service GoSolr provides, with customers repeatedly misled by promised that are never honoured.
Extremely disappointing service from a company that positions itself as professional and community driven.
GoSolr's replyOfficial
03 Feb 2026, 16:29Hi Ilse,
Could you kindly confirm that email communication was made with your husband via email, our team has been in contact with him via email where you have been CC'd into the communication.
If no communication has been received from your end, could you kindly confirm your email address by sending it to the below email address, so that our team can update it on our side:
***
Thank you.
Could you kindly confirm that email communication was made with your husband via email, our team has been in contact with him via email where you have been CC'd into the communication.
If no communication has been received from your end, could you kindly confirm your email address by sending it to the below email address, so that our team can update it on our side:
***
Thank you.
GoSolr's reply03 Feb 2026, 16:29
Official
Hi Ilse,
Could you kindly confirm that email communication was made with your husband via email, our team has been in contact with him via email where you have been CC'd into the communication.
If no communication has been received from your end, could you kindly confirm your email address by sending it to the below email address, so that our team can update it on our side:
***
Thank you.
Could you kindly confirm that email communication was made with your husband via email, our team has been in contact with him via email where you have been CC'd into the communication.
If no communication has been received from your end, could you kindly confirm your email address by sending it to the below email address, so that our team can update it on our side:
***
Thank you.
IV
Ilse V's updateReviewer Update
04 Feb 2026, 08:52I honestly believe you are taking a chance. Neither my husband nor I have received any correspondence from you at any stage. I am unable to see the email address you have provided?
IV
Ilse V's update04 Feb 2026, 08:52
Reviewer Update
I honestly believe you are taking a chance. Neither my husband nor I have received any correspondence from you at any stage. I am unable to see the email address you have provided?