Appalling service at Gosolr

I am disgusted Gosolar has no direct phone line to the accounts department. Instead, I’m forced to relay messages through a salesperson acting as a middleman on the website to resolve the most basic accounts query — something completely appalling of for a corporate organisation. Despite having paying my outstanding account since I was in arrears , I continue to receive threats of disconnection claiming I haven’t paid . I have sent numerous emails with Proof of payments with invoices numbers as reference numbers . I’m getting emails from Caitlin threatening me that they will disconnect yet my account is updated. Where has the money that I have paid gone ??? Why has it still not been allocated I have proof of payments and you don’t want acknowledge them !