FW
Faiz W
1 reviews | Active since May 2024
01 May 2024, 19:26
Appalling customer service
Do not waste your money or time with these people. my mom called in on monday, the lady over the phone spoke to her for 5 minutes, then proceeded to laugh with her colleagues.all she did was “troubleshoot” which consists of turning each breaker off and on. After 20 minutes, she said she’ll send out a technician and still nobody has pitched and no email from her.
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GoSolr's replyOfficial
06 May 2024, 10:25Hi Faiz,
Your feedback is invaluable to us, and we are committed to addressing the issues you have raised promptly. We understand that the troubleshooting process conducted by our representative did not meet your expectations. We acknowledge the importance of thorough troubleshooting to diagnose and resolve issues effectively. Please rest assured that we are taking immediate steps to rectify this situation and ensure that appropriate actions are taken to resolve your concerns promptly. Our team is actively reviewing our internal processes to enhance the efficiency of these processes. Please may you also provide information related to the account in question.
Your feedback is invaluable to us, and we are committed to addressing the issues you have raised promptly. We understand that the troubleshooting process conducted by our representative did not meet your expectations. We acknowledge the importance of thorough troubleshooting to diagnose and resolve issues effectively. Please rest assured that we are taking immediate steps to rectify this situation and ensure that appropriate actions are taken to resolve your concerns promptly. Our team is actively reviewing our internal processes to enhance the efficiency of these processes. Please may you also provide information related to the account in question.
Our goal is to provide you with the exceptional service you deserve, and we are committed to ensuring that your experience with GoSolr meets your expectations. Thank you for bringing this matter to our attention, and we look forward to regaining your trust and satisfaction.
Best regards,
GoSolr Team Management
GoSolr's reply06 May 2024, 10:25
Official
Hi Faiz,
Your feedback is invaluable to us, and we are committed to addressing the issues you have raised promptly. We understand that the troubleshooting process conducted by our representative did not meet your expectations. We acknowledge the importance of thorough troubleshooting to diagnose and resolve issues effectively. Please rest assured that we are taking immediate steps to rectify this situation and ensure that appropriate actions are taken to resolve your concerns promptly. Our team is actively reviewing our internal processes to enhance the efficiency of these processes. Please may you also provide information related to the account in question.
Your feedback is invaluable to us, and we are committed to addressing the issues you have raised promptly. We understand that the troubleshooting process conducted by our representative did not meet your expectations. We acknowledge the importance of thorough troubleshooting to diagnose and resolve issues effectively. Please rest assured that we are taking immediate steps to rectify this situation and ensure that appropriate actions are taken to resolve your concerns promptly. Our team is actively reviewing our internal processes to enhance the efficiency of these processes. Please may you also provide information related to the account in question.
Our goal is to provide you with the exceptional service you deserve, and we are committed to ensuring that your experience with GoSolr meets your expectations. Thank you for bringing this matter to our attention, and we look forward to regaining your trust and satisfaction.
Best regards,
GoSolr Team Management