AL
Andreas L
1 reviews | Active since Mar 2022
14 Jan 2025, 11:05
Aftersales support takes a while.
Aftersales support takes forever. System wiring burned out and Gosolr came to fix the next day. After fix we noticed lights and plugs not working which is taking forever for a team to come and fix.
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GoSolr's replyOfficial
14 Jan 2025, 13:45Hi Andreas
Thank you for your feedback, while we’re glad the initial issue was resolved quickly, we understand how frustrating it is to have further delays in addressing the remaining concerns.
We are escalating this matter to our aftersales team so they can prioritize your case and ensure the necessary repairs are completed promptly. A team member will contact you shortly to confirm the next steps and schedule the visit.
Your satisfaction is important to us, and we are committed to resolving this as quickly as possible.
Sunny regards
GoSolr Team
Thank you for your feedback, while we’re glad the initial issue was resolved quickly, we understand how frustrating it is to have further delays in addressing the remaining concerns.
We are escalating this matter to our aftersales team so they can prioritize your case and ensure the necessary repairs are completed promptly. A team member will contact you shortly to confirm the next steps and schedule the visit.
Your satisfaction is important to us, and we are committed to resolving this as quickly as possible.
Sunny regards
GoSolr Team
GoSolr's reply14 Jan 2025, 13:45
Official
Hi Andreas
Thank you for your feedback, while we’re glad the initial issue was resolved quickly, we understand how frustrating it is to have further delays in addressing the remaining concerns.
We are escalating this matter to our aftersales team so they can prioritize your case and ensure the necessary repairs are completed promptly. A team member will contact you shortly to confirm the next steps and schedule the visit.
Your satisfaction is important to us, and we are committed to resolving this as quickly as possible.
Sunny regards
GoSolr Team
Thank you for your feedback, while we’re glad the initial issue was resolved quickly, we understand how frustrating it is to have further delays in addressing the remaining concerns.
We are escalating this matter to our aftersales team so they can prioritize your case and ensure the necessary repairs are completed promptly. A team member will contact you shortly to confirm the next steps and schedule the visit.
Your satisfaction is important to us, and we are committed to resolving this as quickly as possible.
Sunny regards
GoSolr Team